Where is the best practice customer-generated wiki?

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Visitors to these pages hear a lot about social CRM, and the ability of networks of customers to self-serve.

One of the assertions that is sometimes made is that customer service delivered by a customer-generated wiki is equivalent to service delivered through a company-generated knowledge base.

Here’s the question. Is this really true? And if so, where is there a good illustration of this principle at work?

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