Thanks to Chris Brogan for a recent post at chrisbrogan.com on the same subject. He asks the same question.
So what is our answer as you are a frontline Supervisor? Would you spend time catching-up on email? Finishing-up a report? Finally get a chance to take a lunch-break?
How about this – what you spent the 30 minutes focusing on an employee that really needs some coaching or hands-on mentoring? If it has been a while since you took a walk, why not tell someone you will be back in a bit and ask an employee to take a walk with you. Three laps around the parking lot should give you both some fresh air – and more importantly give you 30 minutes of unencumbered time with someone that could really use some feedback and mentoring…
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.