Thanks to Chris Brogan for a recent post at chrisbrogan.com on the same subject. He asks the same question.
So what is our answer as you are a frontline Supervisor? Would you spend time catching-up on email? Finishing-up a report? Finally get a chance to take a lunch-break?
How about this – what you spent the 30 minutes focusing on an employee that really needs some coaching or hands-on mentoring? If it has been a while since you took a walk, why not tell someone you will be back in a bit and ask an employee to take a walk with you. Three laps around the parking lot should give you both some fresh air – and more importantly give you 30 minutes of unencumbered time with someone that could really use some feedback and mentoring…
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
Hospitals and healthcare organizations are rewriting their Patient Journeys, taking notes from Customer Experience. Join PX Academy, a subsidiary of CX University, and lead the way in your Patient Experience, backed with PXS Certification and even college credits.
CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis.
CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.
After the corona virus crisis what? This conference seeks to look at a desirable future, a desirable society and business mix; Sustainability and prosperity and re-define prosperity. The conference also examines what may happen and what we may be driven to and why they could be entirely different.