WebTV Show “Patient Experience” on SIKORSKI’S THINK ABOUTS with guest Tracy Trypuc


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My guest Tracy Trypuc, MBA, MBH, RN, BSN, and VP Suffolk County Board of Health, and I discussed the new dynamics in patient experience. Patient expectations have changed dramatically due to consumerization within the healthcare industry.

Patients are more knowledgeable, have become “shoppers”, they want to communicate on their terms and have definite issues that should be addressed by doctors and hospitals. Hear about the new technologies that are impacting patient care.

Tracy’s “Think Abouts” are timely and wellness programs are indeed on the rise.

Thank you for clicking-in for more information and sharing on your Social Media Networks. L

Laura Sikorski
Call/Contact Center Consultant. Recognized expert: operations (HR, process, training, staffing, metrics), office environment (site selection, space planning, furniture design), technology (RFPs, vendor selection, systems design), customer service/experience (satisfaction, loyalty, retention). WebTV host, Newspaper and Blogger: SIKORSKI'S THINK ABOUTS.


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