My guest Nancy Friedman, President and Founder of The Telephone Doctor Customer Service Training, shared her expert advice in the field of customer service and communications.
Her love affair with the telephone began a long time ago, and morphed into all 6 Touch Points of Communications. We know the phone remains one of the, if not the, strongest method of communications.
We discussed what’s changed in customer service, 5 frustrating voice mail phrases, and the biggest complaint from the public.
Nancy gave us all great “think abouts” and her very interesting take on social media and on-line reviews.
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