WebTV Show “Customer Loyalty” on Sikorski’s Think Abouts” with Guest Shep Hyken


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My guest Shep Hyken, Founder of Shepard Productions, Customer Service Expert, Professional Speaker and Bestselling Author, shared his expertise on the importance of customer loyalty and why it is different than customer satisfaction.

We shared stories on effective customer loyalty programs, our own customer experiences and the importance of short surveys.

Shep has 3 great “think abouts” particularly his advice on customer journey mapping.

Thank you for clicking-in for more information. Greatly appreciate your sharing with your Social Media Networks. L

Laura Sikorski
Call/Contact Center Consultant. Recognized expert: operations (HR, process, training, staffing, metrics), office environment (site selection, space planning, furniture design), technology (RFPs, vendor selection, systems design), customer service/experience (satisfaction, loyalty, retention). WebTV host, Newspaper and Blogger: SIKORSKI'S THINK ABOUTS.


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