WebTV show “Customer Experience and Technology” Laura shares her thoughts


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Laura shared her thoughts on what customers want, expect, channels you should consider and why your response times to Social Media, Voice Mail, Email and Fax (yes some customers still use) are so important.

She reviewed the key drivers in technology, Front/Back Office Integration and The Cloud, and the results your companies will achieve.

Data mining is hot. Your customers, employees and business will benefit by it especially when integrated correctly.

Thank you for clicking-in for more information, to hear her “Think Abouts” and sharing on your Social Media Networks. L

Laura Sikorski
Call/Contact Center Consultant. Recognized expert: operations (HR, process, training, staffing, metrics), office environment (site selection, space planning, furniture design), technology (RFPs, vendor selection, systems design), customer service/experience (satisfaction, loyalty, retention). WebTV host, Newspaper and Blogger: SIKORSKI'S THINK ABOUTS.


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