Sponsored by:
CustomerThink Thought Leadership Webinar
Thursday, March 22, 2018; 10 – 11 a.m. PT ( 1 – 2 p.m. ET)
Customer Experience (CX) is not a new idea anymore. Gartner found that by 2016, "89% of companies expect to compete mostly on the basis of customer experience."
Two years later, the news is troubling. CustomerThink research revealed that just 7% of CX initiatives have created competitive differentiation. Only 23% have realized tangible benefits. Add it up, and less than one-third of CX initiatives can claim the clear "win" that CEOs are demanding.
Will your company be a success story, or end up as roadkill on a failed CX journey? Join this webinar to learn from CX expert Andrew Parks' 10 years of in-the-trenches experience.
Andrew Park, Senior Director, CX Strategy, InMoment Andrew Park is a customer experience expert who has spent more than a decade designing, deploying, and consulting on CX programs for global Fortune 1000 companies. He currently serves as Senior Director, CX Strategy for customer experience intelligence pioneer InMoment.
InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. The company’s industry-leading Customer Feedback Management platform leverages a proprietary, AI-based analytics engine to power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), Employee Experience, and Social Reviews & Advocacy solutions. InMoment also provides strategic guidance, support, and related services to more than 350 brands across 95 countries. For more information, visit www.inmoment.com.
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