WEBCAST Sikorski’s Think Abouts– Integrating Chatbots and Text into your Call Center


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Laura Sikorski and Tom Laird, CEO of Expivia Interaction Marketing Group, discussed why Chatbots, Text and Artificial Intelligence should be a consideration for your Call Center and the importance of company culture

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Laura Sikorski
Call/Contact Center Consultant. Recognized expert: operations (HR, process, training, staffing, metrics), office environment (site selection, space planning, furniture design), technology (RFPs, vendor selection, systems design), customer service/experience (satisfaction, loyalty, retention). WebTV host, Newspaper and Blogger: SIKORSKI'S THINK ABOUTS.


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