Walker Information Announces Dates for B-to-B Customer Experience Summit


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INDIANAPOLIS – Customer intelligence consulting firm Walker Information
announced today that its B-to-B Customer Experience Summit will be held May
1-2, 2013 at the Hilton San Diego Bayfront Hotel.

Focused on the latest and best customer strategies for B-to-B companies,
this two-day event looks to the future to help companies go beyond customer
listening to become more intelligent about their customers. A highlight of
the event will be the release of a study, “Customers 2020,” which will look
at the future of customer relationships in the year 2020.

“This is the first customer conference focused on B-to-B companies and how
to leverage the relationships they have with their customers,” Walker
President Phil Bounsall said. “We are looking beyond customer listening and
customer experience, and focusing on the future. This conference will help
leaders of customer initiatives understand the rapid change that is underway
and prepare for a dramatically new role of leadership in customer

Although Walker has been hosting client forums for more than ten years the
B-to-B Customer Experience Summit marks the first time companies outside of
Walker’s clients have been invited. Companies that have participated in the
past include EMC, IHS, Cisco Systems, Verizon, Tetra Pak, CDW, ExactTarget,
Iron Mountain, Pepsi Bottling Company, Starwood, Adobe, and many others.

The conference will feature powerful keynote addresses, engaging workshops,
and valuable networking all aimed at sharing best practices to improve the
way companies drive business success through customer insights and


About Walker Information
Walker is a consulting firm specializing in customer intelligence. Helping
businesses for 70 years, Walker’s diverse team of consultants provides
tailored, comprehensive solutions to help companies achieve their business
objectives and grow shareholder value. Walker specializes in customer
retention and growth, using predictive analytics and other innovative
approaches. Walker works with some of the world’s most influential
businesses as well as emerging organizations of all sizes. For more
information, please visit www.walkerinfo.com.

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