Feedback Collection and Management Tools and Services Inform Organizational Strategy
Dulles, Va., April 3, 2007 – Vovici (voh-VEE-see), the leading provider of Enterprise Feedback Management (EFM), survey tools and research services, today announced the launch of its EFM Continuum product suite. This announcement, made in conjunction with Vovici’s rebranding announcement, solidifies the company’s position as the leader of the growing EFM market. Enterprise Feedback Management is comprised of tools and services that enable the collection and management of feedback from customers, partners and employees to help shape organizational strategy.
“The market has demanded a focus on constituents, and feedback management is a critical component of customer-, partner- and employee-centricity for organizations of all sizes,” said Dean Wiltse, chairman and chief executive officer at Vovici. “In turn, organizations have demanded EFM solutions that enable feedback collection, analysis and integration at a level that informs business strategy and drives value for organizations.”
Vovici’s EFM Continuum product suite and comprehensive research services enable large enterprise, research and government clients to satisfy customer needs no matter what the starting point: from novice users seeking basic survey tools to experienced survey builders looking to continue collecting and managing valuable feedback, to those committed to beginning to gather feedback, but lacking the specific skills and tools to collect the right information.
“EFM Continuum empowers organizations with the tools to design, manage and analyze feedback with an unparalleled level of control and flexibility,” said David Alison, chief technology officer at Vovici. “With a suite of tools for customization, standardization, community management and administration, organizations are truly able to transform feedback into strategy.”
Product Detail
EFM Continuum, in conjunction with Vovici’s deep process, design and analytics expertise, addresses the entire range of feedback needs for a broad and diverse customer base across many industries. The suite includes:
• EFM Feedback – a survey management system that enables customers to design questionnaires, manage survey campaigns and analyze survey responses (EFM Feedback replaces the WebSurveyor tool)
• EFM Reporting – a tool that provides advanced reporting capabilities including data analysis, sharing and filtering to enable customers to understand and leverage feedback within their organizations to drive strategic decision making (a brand new offering)
• EFM Community – a community management product that enables customers to widen collaboration on the feedback process within their organization while controlling access to key respondent pools (EFM Community replaces Perseus SurveySolutions/EFM)
• EFM Polls – a free online polling tool that allows creation of simple one-question polls and presentation directly on Web sites (EFM Polls is a rebranding of WebSurveyor Polls)
• EFM for CRM – a Salesforce.com add-on that enables Salesforce.com users to embed feedback directly into their sales, service and support processes (EFM for CRM was formerly branded CRMSurveyor)
Research services round out the solutions offering by giving customers who may not know how to start the feedback process access to Vovici’s survey experts and experienced researchers.
Pricing and Availability
EFM Continuum is currently available. For additional information and purchasing options, please visit http://vovici.com/products/online-survey-software.asp.
About Vovici
Vovici Corp. (pronounced voh-VEE-see) is the leading provider of Enterprise Feedback Management (EFM) solutions, on-demand survey tools and survey design and analytics expertise to decision makers in the enterprise, research and government markets. Vovici was formed from the merger of WebSurveyor and Perseus Development Corp., the organization that originated “Enterprise Feedback Management” as a market. As the leader and visionary in the EFM space, the company offers innovative solutions and a clear, consistent path to EFM adoption. Organizations worldwide rely on Vovici to help them better identify employee, customer and partner needs and act on that information in order to create long-term relationships, increase profitability and facilitate time critical actions that drive business results. Vovici has been named to the Inc. 500, Software Magazine’s Software 500, Deloitte Fast 500 and Deloitte Fast 50. The company operates in five countries, with a customer base that includes more than half of the Fortune 500. Visit www.vovici.com for more information.
