Analyst Firm predicts that “by year-end 2013, at least 15 percent of Fortune 1000 companies will use a virtual assistant to serve up Web self-service content to enhance their CRM offerings and service delivery”
EMERYVILLE, CA – February 8, 2011 – VirtuOz, Inc., a leading intelligent virtual agent provider for contemporary online customer service, today announced that it was measured as meeting all requirements in 8 of the 9 categories in the recent Gartner Research Virtual Assistant (VA) landscape report. In addition, Gartner predicts that “by year-end 2013, at least 15 percent of Fortune 1000 companies will use a virtual assistant to serve up Web self-service content to enhance their CRM offerings and service delivery.”
Released in January 2011, the report entitled, “Gartner Virtual Assistant Vendor Landscape 2011,” summarizes the key criteria for evaluating VA solutions and comparative data across active vendors in the virtual
assistant marketplace.
Vendors were evaluated on the following criteria with VirtuOz measuring as meeting all requirements in 8 of the 9 categories:
. Understanding concepts
. Social dialogue
. Multiple questions
. Spelling and grammar
. 3D Personal with Emotions
. Mobile solution
. Sales and marketing
. Drill-down analytics
. Feedback management
“As the vendor with the most enterprise virtual agent implementations, VirtuOz prides itself on delivering best in class virtual agent solutions combined with domain expertise and best practice processes,” said Steve Adams, president and CEO of VirtuOz. “We believe the latest Gartner report confirms that we are delivering on the features and functionality that the market is demanding.”
Combining leading software as a service (SaaS) virtual agent technology, domain expertise and best practice processes, VirtuOz is ideal for progressive companies looking to address their customers’ contemporary online service requirements with a superior customer experience while balancing their own need to keep operational costs in control.
For more information about the report, go to:
http://www.gartner.com/DisplayDocument?id=1522020.
