Patented technology currently featured in VHT’s Conversation Bridge product
Akron, Ohio – March 5, 2013 – Virtual Hold TechnologyR (VHTR), a world
leader in conversation strategies that bridge the self-service gap between
customers and the people who can help, announced today that the U.S. Patent
and Trademark Office has awarded the company Patent No. 8,213,911, Mobile
Communication Device for Establishing Automated Call Back, and Patent No.
8,223,956, System and Method for Managing, Directing and Queuing
Communication Events, thus expanding VHT’s intellectual property for the
benefit of consumers.
These two patents allow consumers to interact with customer service
representatives via their mobile devices and provide an option for selecting
a callback in addition to viewing an estimated wait time offered through a
visual navigation system on the smartphone. The technology is integrated
into VHT’s Conversation BridgeR solution launched last year. The product
enables companies to offer a more satisfying customer experience when
customers, using mobile smartphones, run into a self-service dead end and
need to speak with a company representative.
For consumers who consistently rank “repeating account information,”
“confusing menus” and “waiting on hold” at the top of lists of customer
service complaints, VHT’s patented invention saves them time, mobile phone
minutes and frustration when they have reached a point in the business
process where they need to get through to a skilled customer service
representative who can help them complete their transaction or service
inquiry.
“Continuing to receive patent approval is confirmation of the innovative
technology VHT is committed to creating,” said VHT President Mark Williams.
“Our company strives to be on the cutting-edge of customer service solutions
and these patents support that pursuit.”
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About Virtual Hold Technology (VHT)
VHT’s Conversation BridgeR is a simple solution with huge impact that
provides customers a consistent experience no matter how they try to contact
you. VHT’s intelligent callback solutions prepare businesses for
next-generation communications channels, such as mobile apps and
internet-connected TV consoles, by enabling context data to be passed from
these channels to existing routing and screen-pop systems. To learn more
about how VHT can save your company money, optimize your customer
interactions and transform the customer experience, visit
www.conversationbridge.com or email [email protected].
