Industry Veteran to Lead Growth of Emerging Leader in Customer Conversation
Strategies
Akron, Ohio – June 12, 2012 -Virtual Hold TechnologyR (VHTR), a world leader
in conversation strategies that bridge the gap between customers using
self-service applications and people who can help, has appointed Wes Hayden
chief executive officer (CEO). As president of Technology Advisory Partners,
Hayden has been a consultant to VHT for the last year.
A well respected technology and contact center industry veteran, Hayden has
served as president and CEO of Genesys Telecommunication Laboratories and as
president of LiveOps, a provider of on-demand contact center solutions; he
also led the Enterprise Division of Nuance Communications, a publicly-traded
maker of speech and digital imaging software. As CEO of Genesys, Hayden
significantly grew the company’s revenue and established it as the contact
center industry platform leader. While there, he became acquainted with VHT
as a Genesys partner in providing queue management solutions that end long
hold times for callers to enterprise contact centers.
“After closely following VHT’s growth for many years, I’m extremely excited
about our potential to transform the way companies interact with their
customers,” Hayden said. ‘VHT’s new Conversation BridgeT platform will
greatly impact the customer experience – a clear area of focus for so many
companies today. We will continue to innovate and demonstrate market
leadership by providing simple solutions to the complex business of handling
customer interactions.”
Hayden replaces Kevin Sjodin, who has served as CEO of VHT since 2008 and
who oversaw VHT’s agile software development transformation. Sjodin will
continue with VHT in a senior advisory position.
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About Virtual Hold Technology
VHT’s Conversation Bridge is a simple solution with huge impact that
provides customers a consistent experience no matter how they try to contact
you. VHT’s intelligent callback solutions prepare businesses for next
generation communications channels, such as mobile apps and
internet-connected TV consoles by enabling context data to be passed from
these channels to existing routing and screen-pop systems. To learn more
about how VHT can save your company money, optimize your customer
interactions and transform your customer’s experience, visit
www.conversationbridge.com, call 877-886-8187 or email [email protected].
