VHT CEO Wes Hayden to Speak at Industry-Leading Conference
Akron, Ohio – August 9, 2012 –Virtual Hold Technology® (VHT®) will exhibit the company’s solution for bridging the gap between self-service and contact center representatives at the industry’s leading customer relationship management conference, CRM Evolution 2012, Aug. 13 15, in New York City. Newly appointed VHT CEO Wes Hayden will speak on how to create great customer experiences that generate high returns on multichannel investments.
With multichannel contact reshaping the customer experience, Hayden advocates a proactive, customer-centric approach that helps consumers achieve their goals in real-time. A technology solution like the VHT Conversation Bridge is one way customers can avoid customer service dead ends and get to a live agent from any self-service channel without starting over, waiting on hold or repeating account information.
“People today live in-the-moment, and they communicate with businesses while they are on-the-go or multitasking,” Hayden said. “There is a new bar for customer satisfaction and meeting it requires using simple CRM solutions that blend automation with the human touch so today’s customers get the help they need wherever they are, when they need it. VHT is uniquely positioned to provide simple solutions that transform the customer experience.”
Learn more about simple conversation strategies that enhance the customer experience at CRM Evolution booth 350 where VHT will demonstrate the Conversation Bridge in a variety of channels including mobile apps and television set-top boxes.
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About Virtual Hold Technology (VHT)
VHT’s Conversation Bridge™ is a simple solution with huge impact that provides customers a consistent experience no matter how they try to contact you. VHT’s intelligent callback solutions prepare businesses for next-generation communications channels, such as mobile apps and internet-connected TV consoles, by enabling context data to be passed from these channels to existing routing and screen-pop systems. To learn more about how VHT can save your company money, optimize your customer interactions and transform your customer’s experience, visit www.conversationbridge.com or email [email protected].
