Evaluation Based on Completeness of Vision and Ability to Execute; Vertical Solutions Also Listed in “Magic Quadrant for the CRM Customer Engagement Center”
Cincinnati, OH — October 17, 2013 — Vertical Solutions, Inc. (VSI), the developer of service software solutions, announces that it has been positioned in the Niche quadrant of Gartner’s 2013 “Magic Quadrant for Field Service Management.”1 Vertical Solutions was also cited in the 2013 “Magic Quadrant for the CRM Customer Engagement Center.”2
Having appeared in Gartner’s Field Service Magic Quadrant for the last five consecutive years, Vertical Solutions is one of 14 vendors positioned in the report this year. VSI’s applications are available both as on-premise and cloud-based solutions, and the company continues its focus on the factors defined in Gartner’s Nexus of Forces — social, mobile, cloud, and data patterns – to deliver the most value for the field service market.
VSI’s solutions also enable companies to address service as an essential component of the ERP decision-making process at the CXO level by integrating directly with leading ERP solutions. VSI has recently been named an Emerging Partner for Microsoft Dynamics and is a (BFN) verified SDN partner of NetSuite.
“The service organization is a key driver in creating and fueling new revenue streams, and it has become increasingly essential for companies to extend their ERP with a comprehensive service management solution such as VServiceManagement,” says Ron Wegmann, Sr., CEO of VSI. “Our VServiceManagement field service software solution integrates tightly with ERP while delivering all five core objectives that Gartner’s report highlights: the ability to receive requests from multiple channels, to assign service techs based on multiple constraints, to make techs completely mobile for end-to-end service tasks, to integrate with GPS/GIS, and to provide functionality that supports a continuum of support models from reactive to preventive.”
Users of VSI’s VServiceManagement solution recognize a multitude of benefits from the following features:
• End-to-end service lifecycle management
• Inventory visibility, workload balancing, and SLA adherence
• Extensive service contracts and warranty entitlements management
• Business Process Management (BPM) functionality to develop and implement business rules
• Fully integrated dispatch and scheduling using technician skill sets, work load, inventory, request status, predictive maintenance programs, SLA, travel time, and other constraints
• Integration with numerous contact channels, including Unified Communications (UC), for service request creation
• Integration with all back-end systems, including inventory, logistics, and ERP
• HTML5 online/offline mobility supporting iOS, Android, Windows devices
“We continue to develop solutions that allow our customers to optimize and grow their post-sales services business, and are pleased to be recognized by Gartner in its 2013 Magic Quadrant for Field Service Management,” states Wegmann.
1 Gartner “Magic Quadrant for Field Service Management” by William McNeill, Michael Maoz, Gordon Van Hulzen, 9 October 2013
2 Gartner “Magic Quadrant for the CRM Customer Engagement Center” by Michael Moaz, 13 May 2013
About the Magic Quadrant
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. helps companies manage complex post-sales service environments efficiently, effectively, and profitably. Companies use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VContactCenter™ for internal, external, and hybrid contact centers, and VServiceManagement™ for customer support, field service, and mobile environments. These application systems are available as a service or on-premise in a private- or public-cloud environment. VSI’s applications are flexible, integrate easily with internal legacy systems as well as external ERP solutions, and can be deployed rapidly. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit http://www.VertSol.com or call 1.800.466.0238.
Contacts for Vertical Solutions:
Kim Brault, Marketing
Vertical Solutions, Inc.
mailto:[email protected]
+1 513.891.7997
Alison Harris
Harris Media Services
mailto:[email protected]
+1 207.829.4500
