Integration helps NetSuite customers cut operational costs and improve
customer relationships by directly linking field service information with
ERP
Gartner Symposium ITxpo, Orlando, FL – October 21, 2010 – Vertical
Solutions, Inc., ( http://www.vertsol.com ) a developer of service
management solutions, today announced the integration of its
VServiceManagementTM application with the NetSuite Cloud Computing Platform.
VServiceManagement is a cloud-based CRM/field service management application
that enables companies to close the loop between the home office and the
field. Built using NetSuite Inc.’s (NYSE: N) SuiteCloud development
platform, the combined solution can help NetSuite customers capture more
revenue, strengthen customer relationships, and reduce operational costs
through seamless integration between corporate financials and field service
operations.
NetSuite’s SuiteCloud is a comprehensive offering of cloud-based products,
development tools, and services designed to help customers and commercial
software developers take advantage of the significant economic benefits of
cloud computing. The complete SuiteCloud offering includes NetSuite’s
multi-tenant, always-on SaaS infrastructure and the NetSuite Business Suite
of applications: Accounting/ERP, CRM, and Ecommerce.
“Many of today’s companies lose money managing contracts, warranties,
rebates, and inventory, because they can’t capture information from the
field and act on it in a timely fashion,” said Ron Wegmann Sr., CEO of VSI.
“This integration closes the loop by sharing information between
VServiceManagement and NetSuite ERP so that it is accessible to the whole
enterprise.”
CRM for Field Service
VServiceManagement performs a number of functions for managing and
optimizing field service. It lets users create business-process workflows,
develop Wikis for knowledge management, employ best-practice field-service
techniques consistently across the enterprise, centralize and track field
dispatch and scheduling, as well as time and expense reporting. It
integrates these functions with NetSuite ERP, keeping applications such as
accounting and inventory management up to date with field service
activities.
Working with NetSuite
For NetSuite customers, the combined solution can perform:
. Service management – to help reduce invoice days and recover income lost
via warranty, rebate, and contract management by capturing relevant field
data and directing it to the NetSuite ERP system. Work order management,
parts management, and invoicing are streamlined, and warranty terms and
customer-specific pricing and response commitments are automatically applied
to service activity.
. Scheduling – supports three options depending on size and complexity of
field force: fully automated, semi-automated workforce management, and
business rules-based dispatching.
Also, the integrated solution supports mobile device connectivity, so field
techs can print invoices at the point of service, access real-time inventory
information in their own and others’ trucks, capture customer signatures,
and link all information back to NetSuite’s ERP system.
“The integration of VServiceManagement with NetSuite gives our customers
increased control and consistency across field service processes and
up-to-date billing and other field-service information back into NetSuite,”
said Guido Haarmans, Vice President Developer Programs at NetSuite.
“Improved process control and information flow can help increase customer
satisfaction, ultimately driving profitability and business growth.”
For more information about the integrated solution, please visit
http://www.suiteapp.com.
VSI has been positioned by Gartner, Inc. in the 2010 “Magic Quadrant for
Field Service Management.” In addition, the company was listed in the “Magic
Quadrant for CRM Customer Service Contact Centers” . NetSuite has been
positioned by Gartner, Inc. in the Visionaries quadrant of the 2010 “Magic
Quadrant for E-Commerce.” The Magic Quadrant research reports depict
Gartner’s analysis of how certain vendors measure against a defined set of
criteria for that marketplace.
Gartner Symposium ITxpo is Gartner’s flagship conference and a leading event
for CIOs and senior IT and business strategists. For more information, visit
http://www.gartner.com.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with
permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner’s analysis
of how certain vendors measure against criteria for that marketplace, as
defined by Gartner. Gartner does not endorse any vendor, product or service
depicted in the Magic Quadrant, and does not advise technology users to
select only those vendors placed in the “Leaders” quadrant. The Magic
Quadrant is intended solely as a research tool, and is not meant to be a
specific guide to action. Gartner disclaims all warranties, express or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About SuiteCloud
NetSuite’s SuiteCloud is a comprehensive offering of cloud-based products,
development tools, and services designed to help customers and commercial
software developers take advantage of the significant economic benefits of
Cloud computing. Based on NetSuite, the world’s most widely used Software as
a Service business application suite, SuiteCloud enables customers to run
their core business operations in the Cloud, and software developers to
target new markets quickly with newly created mission-critical applications
built on top of mature and proven business processes. The complete
SuiteCloud offering includes NetSuite’s multi-tenant, always-on SaaS
infrastructure; the NetSuite Business Suite of applications (Accounting/ERP,
CRM, Ecommerce); the NS-BOS Development Platform; the SuiteCloud Developer
Network (SDN), a comprehensive developer program for Independent Software
Vendors (ISVs); and SuiteApp.com, a single-source online marketplace where
customers can find applications to meet specific business process or
industry-specific needs. For more information on SuiteCloud, please visit
http://www.netsuite.com/developers.
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. develops, implements, and supports best-in-class
CRM Contact Center and Service Management solutions, including PowerHelpR
and its new generation technology solutions, VContactCenterT, for internal,
external, and hybrid contact centers, and VServiceManagementT, for customer
support, field service, and mobile environments. These application systems
are built on a SOA-compliant, cloud-based technology platform and are
delivered as a service or on-premise in a private or public cloud
environment. VSI’s applications are flexible, integrate easily with legacy
systems, and offer rapid deployment times, driving down TCO and delivering
high ROI. VSI is headquartered in Cincinnati, OH, with offices and partners
worldwide. For more information, visit http://www.VertSol.com or call
1.800.466.0238.
