Vertical Solutions, Inc. Partners with CBTS Virtual Data Centers for Cloud Application Hosting Services


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CBTS Hosting Enables VSI to Offer CRM and Field Service Management as Public or Private Cloud Solutions

[img_assist|nid=269500|title=Vertical Solutions, Inc.|desc=|link=none|align=left|width=100|height=33]Cincinnati, OH — April 5, 2012 — Vertical Solutions, Inc. (VSI) announces that it has partnered with CBTS, the technology solutions division of Cincinnati Bell Inc., to provide secure, high-performance hosting for its cloud-based CRM contact center and field service management solutions, VContactCenter and VServiceManagement. CBTS’s Infrastructure-as-a-Service (IaaS) solution enables VSI to offer flexible deployment options to its customers, including private cloud, public cloud, or any combination. CBTS currently provides global application cloud services to VSI customers in the Americas, Europe, and Australasia.

“Many cloud-based CRM providers want to push their customers into a one-size-fits-all solution, but VSI knows that our customers need flexibility,” says Ron Wegmann, Sr., CEO of VSI. “With CBTS, we can offer our CRM solutions – VContactCenter and VServiceManagement — via public cloud, private cloud, or a flexible combination.”

In addition to flexible deployment options and high levels of performance and reliability, VSI said that CBTS demonstrates the dedication needed to support its customers, which rely on VSI solutions to drive enterprise CRM, contact center, and field service management operations.

CBTS, an enterprise provider of cloud services, offers a complete portfolio of Infrastructure-as-a-Service (IaaS) solutions. Its Virtual Data Center (VDC) enables VSI to deliver a high-performance cloud-computing infrastructure, including server, storage, and network resources, on a utility service basis. VSI’s VServiceManagement and VContactCenter are cloud-based solutions for CRM/contact center, customer support, field service, and mobile environments.

About CBTS
A division of Cincinnati Bell Inc., CBTS combines the data networking capabilities of Cincinnati Bell with next-generation managed services that provide companies with flexible solutions for end-to-end IT deployment. The CBTS business model can help organizations increase productivity and operational efficiency while reducing costs and risks through solutions that focus on business continuance, compliance, security, and technology infrastructure. For more information, visit

About Cincinnati Bell Inc.
With headquarters in Cincinnati, Ohio, Cincinnati Bell provides integrated communications solutions – including local and long distance voice, data, high-speed internet, entertainment and wireless services – that keep residential and business customers in Greater Cincinnati and Dayton connected with each other and with the world. In addition, Cincinnati Bell provides best-in-class data center colocation services to its enterprise customers through its facilities with fully redundant power and cooling solutions that are currently located in the Midwest, Texas, London and Singapore. Complementing the colocation products, Cincinnati Bell also offers complex information technology solutions like managed services and technology staffing. For more information, visit

About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. develops, implements, and supports best-in-class CRM Contact Center and Service Management solutions, including PowerHelp® and its new generation technology solutions, VContactCenter™, for internal, external, and hybrid contact centers, and VServiceManagement™, for customer support, field service, and mobile environments. These application systems are built on a SOA-compliant, cloud-based technology platform and are delivered as a service or on-premise in a private or public cloud environment. VSI’s applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit or call 1.800.466.0238.

Contacts for Vertical Solutions:

Kim Brault, Marketing
Vertical Solutions, Inc.
mailto:[email protected]
+1 513.891.7997

Alison Harris
Harris Media Services
mailto:[email protected]
+1 207.829.4500

Contact for CBTS

Lisa McLaughlin
Gyro (for Cincinnati Bell)
mailto:[email protected]
+1 513.346.3487

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