January 22, 2010 — Vertex, a leading international Customer Management Outsourcing business with clients in the private and public sectors, has strengthened its executive team with the appointment of Andrew Chamberlain as Chief Technology Officer (CTO).
Andrew will oversee the delivery of IT services to all clients. He will also lead IT operations, Enterprise Architecture and service management as the company continues to expand its technology capabilities globally.
Commenting on Andrew’s appointment Jeff Chittenden, COO, Vertex said: “Andrew has a proven track record in delivering business results underpinned by leading edge IT thinking. He is a great addition to the Vertex executive team and I am confident that he will play a pivotal role in the further development of our global IT offer.”
Andrew has over 20 years experience at executive board level in American Express and Centrica (British Gas Services). As Head of Technologies, EMEA at American Express, Andrew was responsible for technology supporting international consumer cards and customer services, billing and rewards systems, dispute handling capabilities and interactive banking and servicing.
Commenting on his arrival Andrew said: “This is an exciting time to be joining Vertex – a business that cares passionately about the way organizations deliver excellent service to their customers. I look forward to supporting this emphasis on continuous improvement and helping shape the development and deployment of the company’s IT assets.
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About Vertex
• Vertex is a leading international Business Process Outsourcer (BPO) and Customer Management Outsourcing business (CMO) with clients in the private and public sectors.
• Founded in 1996 it has grown to become one of the largest UK BPO companies (source: Ovum); the number one UK CMO provider (Source: Nelson Hall) and the market leader in Customer Management Services for Utilities in North America.
• It provides a range of transformational service solutions to deliver winning outcomes for our clients in the areas of:
o BPO & CMO
o IT Applications, Services and Products
o Consulting and Transformation
o Debt Management and Special Servicing
o Decision Sciences
• Vertex employs over 8,000 people who span 3 continents and 70 locations, delivering solutions to a wide range of clients 24/7, supporting 45 million customers internationally.
• Annually it processes 28m payment transactions valued at £1.7 billion and handle 20m inbound calls. It prints and dispatches 45 million documents and process 2.7m items of incoming mail each year.
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