Verint Witness Actionable Solutions’ Workforce Optimization Software Gains
Certified Status with Avaya Aura
MELVILLE, N.Y., January 11, 2010 – VerintR Systems Inc. today announced that
its Impact 360R Workforce Optimization solution has received certified
status with key contact center solutions from Avaya, a leading global
provider of business communications applications, systems and services. The
solution was successfully tested by Avaya in September 2009 for
compatibility with Avaya AuraT Communication Manager 5.2, an extensible IP
telephony platform for enterprises. It has also been tested with the
enhanced telephony APIs, protocols and Web services of Avaya Aura
Application Enablement Services 4.2, which provides access to the powerful
call processing, media and administrative features available in Avaya Aura
Communication Manager.
Impact 360, from VerintR Witness Actionable SolutionsR, is a unified suite
comprised of workforce optimization solutions that include quality
monitoring and call recording, workforce management, analytics, performance
management, eLearning and coaching. Designed to help today’s
customer-centric enterprises meet and exceed their sales, service and
operations goals-from the contact center, to branch and remote offices, to
back-office operations departments-Impact 360 helps uncover business trends,
discover the root cause of employee and customer behavior, and power the
right decisions to help ensure service excellence and achieve continuous
performance improvement across all aspects of customer care operations.
“Avaya’s close working relationship with Verint has afforded both companies
new efficiencies through the certification testing of Avaya Aura products
with Impact 360,” says Chris McGugan, vice president, products and
marketing, Avaya Contact Center Solutions. “The result is a high level of
integration and strong synergies between the product lines.”
“We are pleased to have completed Avaya Aura certification testing. Through
our deep integration, Avaya Aura customers can take full advantage of Impact
360 Workforce Optimization to provide unified applications on Avaya’s
unified communications platform,” adds John Bourne, senior vice president,
global channels and alliances, Verint Witness Actionable Solutions.
Verint Witness Actionable Solutions is a member of the Avaya DevConnect
Program, an initiative to develop, market and sell innovative third-party
products that interoperate with Avaya technology and extend the value of a
company’s investment in its network. As a platinum member of the program,
Verint is eligible to submit products for compatibility testing by the Avaya
Solution Interoperability and Test Lab in Basking Ridge, N.J. There, a team
of Avaya engineers develops a comprehensive test plan for each application
to verify whether it is Avaya compliant. Doing so ensures businesses can
confidently add best-in-class capabilities to their network without having
to replace their existing infrastructure-speeding deployment of new
applications and reducing both network complexity and implementation costs.
About Verint Witness Actionable Solutions
VerintR Witness Actionable SolutionsR is the leader in analytics-driven
workforce optimization software and services. Its solutions are designed to
help organizations capture customer intelligence, uncover business trends,
discover the root cause of employee and customer behavior, and optimize the
customer experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact 360R
Workforce Optimization suite is the industry’s most unified solution
set-featuring quality monitoring and recording, workforce management, speech
and data analytics, customer feedback surveys, performance management,
eLearning and coaching. Impact 360 helps improve the entire customer
service delivery network, powering the right decisions to help ensure
service excellence and transform organizations into customer-centric
enterprises.
About Verint Systems Inc.
VerintR Systems Inc. is a global leader in Actionable IntelligenceR
solutions and value-added services. Our solutions enable organizations of
all sizes to make timely and effective decisions to improve enterprise
performance and make the world a safer place. More than 10,000
organizations in over 150 countries-including over 80 percent of the Fortune
100-use Verint solutions to capture, distill, and analyze complex and
underused information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers around the
globe directly and with an extensive network of selling and support
partners. Visit us at our website www.verint.com
About Avaya
Avaya is a global leader in enterprise communications systems. The company
provides unified communications, contact centers and related services
directly and through its channel partners to leading businesses and
organizations around the world. Enterprises of all sizes depend on Avaya
for state-of-the-art communications that improve efficiency, collaboration,
customer service and competitiveness. For more information, please visit
www.avaya.com
This press release contains “forward-looking statements” within the meaning
of the Private Securities Litigation Reform Act of 1995, including
statements regarding expectations, predictions, views, opportunities, plans,
strategies, beliefs, and statements of similar effect relating to Verint
Systems Inc. These forward-looking statements are not guarantees of future
performance and they are based on management’s expectations that involve a
number of risks and uncertainties, any of which could cause actual results
to differ materially from those expressed in or implied by the
forward-looking statements. For a detailed discussion of these risk factors,
see the Company’s Current Report on Form 8-K filed with the Securities and
Exchange Commission on September 10, 2007, as supplemented by our Current
Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April
9, 2008 and the Form NT-10Q filed on December 10, 2009. The forward-looking
statements contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes no
obligation to update or revise them or to provide reasons why actual results
may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE
INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE,
X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE,
EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo,
EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and
the AMAE logo are trademarks and registered trademarks of Verint Systems
Inc. Other trademarks mentioned are the property of their respective owners.
