Solution Enables Contact Centers in Global Organizations to Capture Customer
Intelligence, Uncover Business Trends and Optimize the Customer Experience
MELVILLE, N.Y., October 22, 2009 – VerintR Systems Inc. today announced that
its Impact 360R Workforce Optimization (WFO) software from VerintR Witness
Actionable SolutionsR is now an SAP-endorsed business solution. Comprised of
quality monitoring and recording, workforce management (WFM), performance
management and eLearning software, the solution endorsed by SAP AG is
complementary to SAPR software offerings, developed in accordance with SAP
development guidelines, and provides additional choices and flexibility for
businesses running SAP applications. Verint worked closely with SAP to
deliver out-of-the-box integration between its solutions and SAP’s,
eliminating the need for custom integration. As part of the agreement
between Verint and SAP, both companies will share technology and product
roadmaps.
With this endorsement, Verint brings its preferred enterprise-contact center
workforce optimization software to SAP’s global customer base.
With investments in solutions from both SAP and Verint, organizations’
contact centers can take a renewed approach to customer relationships. By
leveraging the power of the SAP Customer Relationship Management (SAP CRM)
application and Verint’s Impact 360, companies can more fully enhance
customer experiences, maximize collaboration, improve customer retention and
gain access to information, as well as instill a structured customer-centric
approach to business operations and customer care.
“Verint Witness Actionable Solutions is now among an elite group of vendors
with solutions endorsed by SAP, and as such, we’re delighted to be both
building our business in new markets, while extending deeper into others
with the reach of our WFM and WFO solutions,” says John Bourne, senior vice
president, global channels and alliances, Verint Witness Actionable
Solutions. “Our organization has built its business and reputation as the
market leader in unified, analytics-driven, enterprise-enabled WFO solutions
for customer service operations. Through our SAP-endorsed business
solutions, we can make available a unique, broader set of business
applications and services designed to help companies with their focus around
and drive toward service excellence and customer centricity.”
Through a WFO strategy and solution set, organizations can run more
efficient operations, creating more loyal customers and driving more
profitable business outcomes. The software helps companies gain
unprecedented visibility into customer service processes, workforce
performance and customer intelligence. It applies actionable intelligence
from customer care operations to make better, faster decisions that impact
enterprise revenue, costs, compliance, customer loyalty and competitive
advantage. And it helps enhance employee skills, satisfaction and retention.
With Impact 360, organizations can transform customer service from a
detached business function into a strategic enterprise asset.
SAP CRM enables collaboration and provides agents with access to the
appropriate information by working in conjunction with Impact 360 Workforce
Management-part of the WFO solution or available as a stand-alone packaged
offering-which helps forecast and schedule agents with the right skills at
the right times, for example. Organizations leveraging both solutions are
better positioned to maximize their customer service improvement opportunity
and realize a more efficient ROI.
“By endorsing solutions such as Impact 360 from Verint, SAP continues to
build its ecosystem, support our customers’ businesses, drive new levels of
collaboration, and provide additional choices and flexibility to our
customers,” said Jujhar Singh, senior vice president, CRM Product Management
and Global Strategy, SAP. “The use of the endorsed solution from Verint with
SAP solutions will enable our interaction center customers to improve
productivity and accelerate delivery of innovative products to market while
lowering total cost of ownership.”
About Verint Witness Actionable Solutions
VerintR Witness Actionable SolutionsR is the leader in analytics-driven
workforce optimization software and services. Its solutions are designed to
help organizations capture customer intelligence, uncover business trends,
discover the root cause of employee and customer behavior, and optimize the
customer experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact 360R
Workforce Optimization suite is the industry’s most unified solution
set-featuring quality monitoring and recording, workforce management, speech
and data analytics, customer feedback surveys, performance management,
eLearning and coaching. Impact 360 helps improve the entire customer service
delivery network, powering the right decisions to help ensure service
excellence and transform organizations into customer-centric enterprises.
About Verint Systems Inc.
VerintR Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a
leading provider of Actionable IntelligenceR solutions for an optimized
enterprise and a safer world. Today, more than 10,000 organizations in over
150 countries rely on Verint solutions to perform more effectively, build
competitive advantage and enhance the security of people, facilities and
infrastructure. Visit us at our website www.verint.com.
Verint Forward-looking Statement
This press release contains “forward-looking statements” within the meaning
of the Private Securities Litigation Reform Act of 1995, including
statements regarding expectations, predictions, views, opportunities, plans,
strategies, beliefs, and statements of similar effect relating to Verint
Systems Inc. These forward-looking statements are not guarantees of future
performance and they are based on management’s expectations that involve a
number of risks and uncertainties, any of which could cause actual results
to differ materially from those expressed in or implied by the
forward-looking statements. For a detailed discussion of these risk factors,
see the Company’s Current Report on Form 8-K filed with the Securities and
Exchange Commission on September 10, 2007, as supplemented by our Current
Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April
9, 2008 and the Form NT-10Q filed on September 9, 2009. The forward-looking
statements contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes no
obligation to update or revise them or to provide reasons why actual results
may differ.
SAP Forward-looking Statement
Any statements contained in this document that are not historical facts are
forward-looking statements as defined in the U.S. Private Securities
Litigation Reform Act of 1995. Words such as “anticipate,” “believe,”
“estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,”
“predict,” “should” and “will” and similar expressions as they relate to SAP
are intended to identify such forward-looking statements. SAP undertakes no
obligation to publicly update or revise any forward-looking statements. All
forward-looking statements are subject to various risks and uncertainties
that could cause actual results to differ materially from expectations. The
factors that could affect SAP’s future financial results are discussed more
fully in SAP’s filings with the U.S. Securities and Exchange Commission
(“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with
the SEC. Readers are cautioned not to place undue reliance on these
forward-looking statements, which speak only as of their dates.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE
INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE,
X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE,
EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo,
EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and
the AMAE logo are trademarks and registered trademarks of Verint Systems
Inc.
SAP and all SAP logos are trademarks or registered trademarks of SAP AG in
Germany and in several other countries.
