Verint Witness Actionable Solutions Enables Organizations to Optimize the Customer Experience Enterprise-Wide

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Impact 360 Workforce Optimization Solution Enhances Workforce Productivity,
Performance and Customer Service in Back-Office Departments

MELVILLE, N.Y., December 9, 2009 – VerintR Systems Inc. today announced it
has further strengthened its position in the enterprise workforce
optimization (WFO) market. The company’s Impact 360R for Back-Office
Operations solution, from VerintR Witness Actionable SolutionsR, is being
deployed in the insurance, healthcare and transportation industries.

Verint uses the term “back office” to refer to the part of a company that
performs non-customer facing administrative, processing and operations tasks
that impact the customer experience, such as payment processing, new account
set up, claims, research and order fulfillment. Errors and inefficiencies
in these types of transactions can result in additional calls into a
company’s contact center, repeat work for back-office departments and
dissatisfied customers-all of which translate into added costs to an
organization.

In one study, TARP Worldwide, a firm known for its customer experience
consulting work, found that up to 60 percent of customer dissatisfaction
sources are found in the back office1. On a broader level, Forrester
Research reported that 17 percent of a customer’s loyalty is a result of
operational efficiency2, which has a direct correlation to back-office
processes.

As forward-thinking companies focus on back-office operations as part of
their broader customer service operations, Verint is seeing financial
services, insurance and healthcare organizations among the early adopters of
WFO technologies-including volume and data capture, capacity modeling,
forecasting and scheduling, strategic planning, application analysis,
process analysis, eLearning/lesson management, and performance
management/scorecards-in the back office. For example:

* A large insurance company installed Verint’s Impact 360 solution in
its customer account maintenance department to reduce turnaround time from
nine days to an average of five days-a more than 50 percent improvement that
also lowered calls to the contact center.

* Using Verint software, an order fulfillment company identified 10
percent idle time due to inappropriate assignments on workflow queues, which
have now been realigned to utilize this idle capacity.

* A large, multi-national financial services company is managing its
back office on an intraday basis against real work volumes to meet deadlines
and reduce status inquiries, with Verint’s Impact 360 playing a key role.

“Companies are finding that by leveraging Verint’s Impact 360 workforce
optimization technology in back-office environments, they are able to help
eliminate inefficiencies that can cost millions of dollars in the first year
alone, while at the same time improving the customer experience,” says
Darryl Demos, general manager of the Enterprise Solutions Group, Verint
Witness Actionable Solutions.

About Verint Witness Actionable Solutions
VerintR Witness Actionable SolutionsR is the leader in analytics-driven
workforce optimization software and services. Its solutions are designed to
help organizations capture customer intelligence, uncover business trends,
discover the root cause of employee and customer behavior, and optimize the
customer experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact 360R
Workforce Optimization suite is the industry’s most unified solution
set-featuring quality monitoring and recording, workforce management, speech
and data analytics, customer feedback surveys, performance management,
eLearning and coaching. Impact 360 helps improve the entire customer
service delivery network, powering the right decisions to help ensure
service excellence and transform organizations into customer-centric
enterprises.

About Verint Systems Inc.
VerintR Systems Inc. is a global leader in Actionable IntelligenceR
solutions and value-added services. Our solutions enable organizations of
all sizes to make timely and effective decisions to improve enterprise
performance and make the world a safer place. More than 10,000
organizations in over 150 countries-including over 80 percent of the Fortune
100-use Verint solutions to capture, distill, and analyze complex and
underused information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers around the
globe directly and with an extensive network of selling and support
partners. Visit us at our website www.verint.com .

1 John Goodman, co-founder of TARP, at SpeechTek 2006 and available
through:

www.speechtek.com/East2006/Presentations/Tues/Music%20Box/11%20AM/goodman01.
ppt#310,13,Causes of Customer Dissatisfaction

2 Forrester Research’s Consumer TechnographicsR, December 2005 North
American Study

This press release contains “forward-looking statements” within the meaning
of the Private Securities Litigation Reform Act of 1995, including
statements regarding expectations, predictions, views, opportunities, plans,
strategies, beliefs, and statements of similar effect relating to Verint
Systems Inc. These forward-looking statements are not guarantees of future
performance and they are based on management’s expectations that involve a
number of risks and uncertainties, any of which could cause actual results
to differ materially from those expressed in or implied by the
forward-looking statements. For a detailed discussion of these risk factors,
see the Company’s Current Report on Form 8-K filed with the Securities and
Exchange Commission on September 10, 2007, as supplemented by our Current
Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April
9, 2008 and the Form NT-10Q filed on September 9, 2009. The forward-looking
statements contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes no
obligation to update or revise them or to provide reasons why actual results
may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE
INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE,
X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE,
EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo,
EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and
the AMAE logo are trademarks and registered trademarks of Verint Systems
Inc.

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