New Patent Validates Company as First Innovator in IP Recording
Company’s Impact 360 Recording Software Supports Global Customers in
Compliance, Sales Verification and Quality
MELVILLE, N.Y., September 7, 2010 – VerintR Systems Inc. (NASDAQ: VRNT)
today announced that the United States Patent and Trademark Office (PTO) has
granted an industry-defining patent (U.S. Patent No. RE41,608) to the
company in the area of data packet-e.g., Voice over Internet Protocol (VoIP
or IP)-recording. This patent significantly strengthens Verint’s
industry-leading patent portfolio, further reinforcing its position as the
leader in IP recording in contact center and enterprise customer service
environments, along with its impact in mission-critical public safety
operations environments.
Verint has a long history of deploying IP-specific solutions to customers
worldwide, and as a result, has amassed extensive experience in recording in
IP environments. Proven, field-tested solutions in the most demanding and
mission-critical environments have further reinforced the company’s strength
in this area.
The new “System and Method to Acquire Audio Data Packets for Recording and
Analysis” patent, originally filed in 1996, covers methods and systems for
recording and analyzing audio data packets, e.g., VoIP/IP data packets.
Covering IP recording using passive, active and forwarding technologies, it
serves to further enhance Verint’s lead.
“We believe IP is becoming the defacto standard as organizations migrate and
retire their legacy circuit-switched networks in favor of the extensive
advantages inherent in IP-based systems. As such, we are very pleased to
have been granted this key foundational patent that demonstrates Verint’s
ongoing focus and commitment to leading the call center market with
innovative solutions that deliver tangible business value,” says Dan Bodner,
president and CEO, Verint Systems.
Verint’s flexible, patent-protected Impact 360R Recording solution enables
organizations of all sizes to reliably capture, index, archive and retrieve
customer/caller voice and data interactions in IP, traditional time-division
multiplex (TDM) and mixed telephony environments. The software
transparently records, and then easily searches and replays contacts
regardless of where they were recorded within the enterprise, including
across multiple sites. Designed to support organizations in compliance,
sales verification and quality management, Impact 360 Recording enables a
focused approach to meeting company, industry and regulatory requirements;
increasing operational effectiveness; reducing liabilities; and heightening
service quality.
This patent covering IP recording follows on recent announcements issued by
the company about a number of key patent grants. Among these are its patent
covering recording as a network service, and its PCI-related patent in the
area of recording technology and the protection of interactions and
sensitive information as required by the Payment Card Industry Data Security
Standard.
These, along with the aggregate of Verint’s worldwide patents and
applications, demonstrate the breadth and depth of the company’s patent
portfolio, its investment in technology innovation, and the protection of
its intellectual property for the benefit of customers, partners and
shareholders.
About Verint Systems Inc.
VerintR Systems Inc. is a global leader in Actionable IntelligenceR
solutions and value-added services. Our solutions enable organizations of
all sizes to make timely and effective decisions to improve enterprise
performance and make the world a safer place. More than 10,000
organizations in over 150 countries-including over 80 percent of the Fortune
100-use Verint solutions to capture, distill, and analyze complex and
underused information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers around the
globe directly and with an extensive network of selling and support
partners. Verint is listed on the NASDAQ Stock Market under the symbol
“VRNT.” Visit us at our website www.verint.com
This press release contains “forward-looking statements” within the meaning
of the Private Securities Litigation Reform Act of 1995, including
statements regarding expectations, predictions, views, opportunities, plans,
strategies, beliefs, and statements of similar effect relating to Verint
Systems Inc. These forward-looking statements are not guarantees of future
performance and they are based on management’s expectations that involve a
number of risks and uncertainties, any of which could cause actual results
to differ materially from those expressed in or implied by the
forward-looking statements, including the risk that there can be no
assurance that patents we have been issued will be sufficiently broad to
protect our technologies, products, or services and that our intellectual
property rights may be invalidated, designed around, or challenged. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the year ended January 31, 2010. The forward-looking statements
contained in this press release are made as of the date of this press
release and, except as required by law, the Company assumes no obligation to
update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE
INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER
WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE,
RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the
WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of
Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the
property of their respective owners.
