Verint Systems Expands Workforce Optimization Suite with Acquisition of Iontas

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Desktop Analytics Solutions Measure Application Usage and Analyze Workflows,
Improving Staff Performance in Contact Centers, Branches and Back Offices

MELVILLE, N.Y., February 4, 2010 – VerintR Systems Inc. today announced the
acquisition of Iontas, a privately-held provider of desktop analytics
solutions. Iontas solutions measure application usage and analyze workflows
to help improve staff performance in contact center, branch and back-office
operations environments. Iontas’ desktop analytics solutions will be tightly
integrated into Verint’s Impact 360R Workforce Optimization suite.

“The acquisition of Iontas adds additional innovative analytical
capabilities to our workforce optimization suite and strengthens our market
leadership position,” says Elan Moriah, president, VerintR Witness
Actionable SolutionsR and VerintR Video Intelligence SolutionsT. “Verint has
been working with Iontas for several years, closely watching the emergence
of desktop analytics. We’ve already had customer successes together in the
market, and are seeing demand for desktop analytics in both the contact
center and the broader enterprise.” Adds Moriah, “We believe that we have
acquired the clear innovator in desktop analytics, and are delighted to
welcome our new Iontas colleagues to Verint.”

DMG Consulting LLC, a firm specializing in contact centers and real-time
analytics, projects that desktop analytics, an internally-oriented analytics
solution, will begin to see increased adoption in 2010/2011.1 Defined by the
firm as “an automated and systemic approach to monitor, capture, structure,
analyze, report and react to all agent desktop activity and process
workflows,” DMG views the desktop analytics market as a valuable component
of the analytically-enabled contact center.2 “It delivers actionable results
and recommendations for both contact center and back-office operating areas
that, if addressed, can yield significant cost savings, improved quality and
a better overall customer experience,” comments Donna Fluss, president, DMG
Consulting. “Iontas is a pioneer in the concept and functionality for what
has become desktop analytics. Desktop analytics is a high-value application
that is increasingly considered a component of workforce optimization
suites.”

Iontas has built innovative solutions and holds a commitment to helping
organizations increase productivity and reduce costs. “We do this by
improving the performance and effectiveness of key business processes
throughout their organizations,” says Joe Stockton, company founder,
chairman and CEO, Iontas.

“As part of the greater Verint Systems organization, Iontas’ solutions will
help further enable companies to realize significant gains in process
productivity, efficiency and effectiveness when variability is eliminated
and everyone consistently executes the same best practices in their
processes,” explains Stockton. “These solutions deliver process improvement
value based on achieving process visibility, consistency and control in
existing business processes, without the need for risky process change.”

With this combination, current Verint Systems customers can extend their
technology investment from the contact center to measure and further
optimize other areas of the enterprise that impact the customer experience,
such as back-office claims processing, and sales and services activities in
a bank branch.

Verint acquired Iontas for approximately $14.8 million in cash (net of cash
and net assets acquired) and potential additional earn-out payments tied to
certain targets being achieved over a two-year period.

About Verint Witness Actionable Solutions

VerintR Witness Actionable SolutionsR is the leader in analytics-driven
workforce optimization software and services. Its solutions are designed to
help organizations capture customer intelligence, uncover business trends,
discover the root cause of employee and customer behavior, and optimize the
customer experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact 360R
Workforce Optimization suite is the industry’s most unified solution
set-featuring quality monitoring and recording, workforce management, speech
and data analytics, customer feedback surveys, performance management,
eLearning and coaching. Impact 360 helps improve the entire customer service
delivery network, powering the right decisions to help ensure service
excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.

VerintR Systems Inc. is a global leader in Actionable IntelligenceR
solutions and value-added services. Our solutions enable organizations of
all sizes to make timely and effective decisions to improve enterprise
performance and make the world a safer place. More than 10,000 organizations
in over 150 countries-including over 80 percent of the Fortune 100-use
Verint solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers around the
globe directly and with an extensive network of selling and support
partners. Visit us at our website www.verint.com.

1 DMG Consulting LLC, 2009/2010 Quality Management/Liability Recording
(Workforce Optimization) Product and Market Report

2 DMG Consulting LLC, 2009 Contact Center Analytics: Emerging Customer
Experience Analytics and Desktop Analytics Solutions Report

This press release contains “forward-looking statements” within the meaning
of the Private Securities Litigation Reform Act of 1995, including
statements regarding expectations, predictions, views, opportunities, plans,
strategies, beliefs, and statements of similar effect relating to Verint
Systems Inc. These forward-looking statements are not guarantees of future
performance and they are based on management’s expectations that involve a
number of risks and uncertainties, any of which could cause actual results
to differ materially from those expressed in or implied by the
forward-looking statements. Important risks, uncertainties, and other
factors that could cause our actual results to differ materially from our
forward-looking statements contained in this press release include the risk
that realization of the benefits the Company expects to derive from the
acquisition depends, in part, on the integration of Iontas with the Company
and there can be no assurance that the Company will realize such benefits.
The forward-looking statements contained in this press release are made as
of the date of this press release and, except as required by law, the
Company assumes no obligation to update or revise them or to provide reasons
why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE
INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE,
X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE,
EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo,
EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and
the AMAE logo are trademarks and registered trademarks of Verint Systems
Inc. Other trademarks mentioned are the property of their respective owners.

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