Unlocking the Power of Diversity, Equity & Inclusion


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Diversity, Equity and Inclusion is on top of every organisation – social or entrepreneurial and every leader worth their salt is thinking about how to make their culture more inclusive and equitable for all members of the tribe. 

In this blog I want to warn leaders about the risk of ignoring one or more of the trinity of values (Diversity, Inclusion & Equity) in favor of the others. 

I was talking to one of my friends yesterday. He leads a large team and said that he was hiring and wanted to check with me if I knew someone for the job. I recommended a couple of names and he said that he needs to hire a woman and an early talent at that. 

When I asked if it was relevant for the job and if it is advertised as such, he just said that he has a target of having a certain percentage of his team to be early talent, a percentage of gender diversity, which is not the case as of now. So, he needs to hire a woman, who is an early talent as well.  

This approach to increasing diversity, which is great to improve gender balance within the organisation, but is only a partial and a short-term solution. This leads to an imbalance on the “Inclusion” and “Equity” front. If we really want to access the true power of DE&I, it is critical that we maintain the balance. 

Does this mean that leaders should not prioritize hiring those who are under-represented? Absolutely not. That should happen but not at the cost of the other two values of “Equity” and “Inclusion”. 

It is easy to criticise but is there a better way? 

I believe there is. Here is one. 

As leaders, here are a few things that we can do to help the situation: 

  1. Be transparent. If, for whatever reasons, we want to hire someone from a specific constituency, let’s be transparent about it, right up front, while opening the position. Let’s state the reason why this is important and be honest about this. 
  2. If the position can be filled by anyone, then 
    • At the end of the hiring process, share information about the process itself (if not openly to all, at least to those who had applied). 
    • Share information like how many candidates applied, ratio of men vs women, experienced vs early talent, etc. 
    • How many made it past the shortlist and the criteria that was applied for the shortlisting process. 
    • How many people were interviewed, by whom and who was finally offered the position. 
    • If we have equally qualified people on the final shortlist, we can decide to give priority to under-represented constituents, so that we can increase the diversity on the team. 
    • If we can, and I would strongly encourage, that we also share why we think they are the right person for the job. 
  3. Have a process in place to address any queries or questions that we might get because of this transparency, from those who had applied for the position and did not receive an offer. 
  4. Let’s be humane and empathetic in our response to them. They could end up being a big advocate for us. 

We can follow the same process when we are promoting someone or letting go of someone as well. 

Some might argue that this creates additional work and might delay the entire process of hiring. This could impact the business. That could not be further from the truth. 

All that we are doing above is making what is already happening (I hope this is happening) transparent. So, there are no additional steps involved here except for clear, transparent communications.

Having said that, what this process would do is the following – keep the trinity of values – Diversity, Equity and Inclusion in balance. This level of transparency has a few additional benefits: 

  1. This roots out any non-compliance or biased hiring from the process. Since the hiring teams will have to be transparent about the choice, they can’t grant personal favors or hire based on their biases. 
  2. This also defines the culture. This will have a way of seeping into other parts of our business. We will find that the overall culture of the organisation will adopt these values, not just in personnel decisions but across the value chain. 
  3. Lastly, and critically, people who get hired / promoted this way, don’t have to worry about being labelled as having been hired / promoted only to improve the diversity ratio & so not intrinsically worthy of the same. They get the respect they deserve and so can get on with their new roles. This can significantly improve the quality of their decisions & the overall productivity of their teams. 

This was one way to address the potential imbalance in DE & I. Have you seen any other way? As a leader, have you figured out a way to keep them all in balance? I would love to hear & learn from you about the same. Please share your thoughts and comments by commenting below or on your favourite social media platform 

Republished with author's permission from original post.

Mukesh Gupta
I currently work for SAP as Customer advocate. In this capacity, I am responsible to ensure that the voice of the customer is being heard and play the bridge between customers and SAP. Prior to joining SAP, I have worked with different organizations serving in different functions like customer service, logistics, production planning & sales, marketing and business development functions. I was also the founder-CEO of a start-up called "Innovative Enterprises". The venture was in the retail & distribution business. I blog at http://rmukeshgupta.com.


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