Transfluent to Launch Translation App for Zendesk Customer Service Platform


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Customer support served in over 60 languages

San Francisco, California – October 17, 2013 – Transfluent
(, the ultimate high-tech solution for language
translations in social media, services and applications, today announced the
launch of a new language localization app for Zendesk’s cloud-based customer
service software. The app will be available for download on Zendesk’s app
store immediately. Built for Zendesk and backed by Transfluent’s
multi-lingual technology and network of 20,000+ human translators, the app
enables support agents to interact in the customer’s native language. Using
machine translation, the ticket is automatically translated from 80
languages to the language of the support agent, with the reply then
translated back to the customer’s native language using professional
translators, guaranteeing quality and accuracy of the response. With
Transfluent, companies using Zendesk can provide online customer support in
the native language of their customers.

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“Great customer service requires interacting with customers on their own
terms,” said Conan Reidy, vice president of business development at Zendesk.
“With this new app, Transfluent is making that easier by removing the
language barrier between support teams and their global customers.”

“Zendesk already has a large amount of international customers. We built
this app in order to empower companies using Zendesk to serve their
customers anywhere in the world, regardless of language, and to enable them
to grow across territories,” said Jani Penttinen, CEO of Transfluent.

Transfluent provides instant, cloud-based translation services in over 60
languages. It localizes content for social media, customer service requests,
web application and games globally. Notable users include US President
Barack Obama, who used it during election campaign to translate his English
Tweets into Spanish. World famous DJ, Paul Oakenfold, is using Transfluent
to talk to his fans in Chinese through the social networking site Weibo.

About Transfluent
Transfluent is the ultimate high-tech solution for language translations in
social media, web games and apps. Based in Sunnyvale, CA,Transfluent has
been integrated to Facebook, Twitter, WordPress, SINA Weibo, Zendesk and
Magento and offers an API which makes it easy to integrate professional
translations to any application. For more information, please visit or follow us on Twitter at @Transfluent_EN

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