Think about what you want as a customer.
Do you want to go to the front of the line? Or wait in the queue?
Do you want your interactions to be fast, friendly and hassle free?
Do you want choices to either self-serve or deal with a friendly, authentic and helpful human?
Do you value and appreciate organizations and people who make your life simpler so that things go faster, better and positively different?
As a customer, how much would you pay if you could guarantee that every interaction was going to be personalized, fast, friendly and hassle free?
Here is an even better question; Are you doing any of these things for your customers?
Here is a challenge for you:
List 5 ways in the next 30 days that you, your team and your company will create an experience that requires less effort from your customers and in turn, creates more speed and less hassle.
For inspiration, Click here to view the graphic below.
Republished with author’s permission from original post.
