THIS is Wow customer service! Nice job Thor!


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I actually laughed out  loud when I read this. (If you click on the image, you’ll see a larger version.   This is a winner from an rep who goes by the name Thor.  Talk about someone who knows how to engage a customer!


The rep recognized right away that this was a customer who might have a sense of humour, then leveraged it to an outstanding outcome.  This is what customer service is all about – connecting with each customer as an individual, having compassion and building a relationship.

Sure, any rep could have responded to the inquiry and satisfied a customer with a one-day delivery freebie.  But Thor took the opportunity to turn it into a memorable experience.

This one’s going in the books for one of the best customer experiences of 2014!


Republished with author's permission from original post.


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