The Three Must See Videos on Customer Experience Management


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For the New Year we thought we’d give you access to some of the key videos we have found on Customer Experience Management.

Number 1: The Piano Stairs and the Fun Principle

This is a great Video that demonstrates the Fun Principle. If you have ever wanted to seek inspiration on how to turn
the most boring experience into something Fun, Interesting and Engaging then download and share this around.

Number 2: What is Customer Experience Management?

Getting to describe exactly what Customer Experience is always a challenge – so how is it different from Marketing and Customer Service then? This video is a great short video from CustVox that can be shared around your organisation. It really gets to the heart of what Customer Experience Management actually means.

Number 3: The Digital Customer Experience

This is a great video from Blackberry highlighting the future impact of Social Media and the Digital Experience on customer’s daily lives. Ever wondered what Social really means for the future, this shows you.

Republished with author's permission from original post.

Steven Walden
Steven Walden is Director of Customer Experience at leading CX firm TeleTech Consulting (which includes Peppers and Rogers, iKnowtion and RogenSi). Steven is instrumental in efforts to develop the CX practice promoting thought leadership and CX community engagement and IP development. Prior to TeleTech he was Director of CX at Ericsson, developing their Experience Management Centre and also Head of Research specialising in emotion and journey mapping agency side.


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