The Mobile Customer Experience is a Growing Priority for E-Businesses


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Survey of E-Business and Customer Experience Professionals Shows Growing
Adoption of CEM, New Priorities for Mobile Channel

San Francisco, CA, July 28 2011 – Tealeaf®, the leader in online customer
experience management (CEM) software, and OpinionLab, the pioneer and leader
in voice-of-customer (VOC) listening technologies and mobile feedback
solutions, today announced the results of a survey that was conducted at the
Forrester Customer Experience Forum, recently held in New York City. The
survey of more than 120 conference attendees indicates that 84 percent of
e-business and customer experience professionals feel that putting a mobile
customer experience strategy in place is just as or more important than
customer experience for fixed websites.

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