The Mobile Customer Experience is a Growing Priority for E-Businesses

0
4

Share on LinkedIn

Survey of E-Business and Customer Experience Professionals Shows Growing
Adoption of CEM, New Priorities for Mobile Channel

San Francisco, CA, July 28 2011 – Tealeaf®, the leader in online customer
experience management (CEM) software, and OpinionLab, the pioneer and leader
in voice-of-customer (VOC) listening technologies and mobile feedback
solutions, today announced the results of a survey that was conducted at the
Forrester Customer Experience Forum, recently held in New York City. The
survey of more than 120 conference attendees indicates that 84 percent of
e-business and customer experience professionals feel that putting a mobile
customer experience strategy in place is just as or more important than
customer experience for fixed websites.

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.

ADD YOUR COMMENT

Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here