The Fuze Suite Provides NPR.org Audience with Fast, Accurate Answers

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The Fuze Suite Provides NPR.org Audience with Fast, Accurate Answers

Seattle, Wash. – (January 5, 2011) – FuzeDigital, a publisher of social business software for multi-channel customer care, knowledge sharing and communities, has implemented new online support capabilities for NPR through the organization’s web site at www.npr.org. The Fuze Suite™ empowers NPR to provide seamless customer service across all support channels and maintain the loyalty of its millions of listeners worldwide.

NPR is a private, non-profit organization that produces and syndicates news, music, and cultural radio programs to more than 900 independently operated non-commercial member stations. NPR is public radio’s largest producer; its flagship shows include news programs Morning Edition and All Things Considered, as well as the entertaining weekly news quiz Wait Wait… Don’t Tell Me!

Through tight integration with NPR’s web site, the Fuze Suite allows listeners to easily find answers, request assistance, contact a show, submit ideas or corrections, or locate a program segment they heard. “It’s important that we have a comprehensive system that delivers powerful self-service and assisted-service options while being easy to administer,” said Joe Hagen, Senior Manager of NPR Services, adding, “we wanted a system that ensures we deliver exceptional and timely customer service to our listeners efficiently and accurately.”

Chuck Van Court, President and founder of FuzeDigital remarked, “We whole-heartedly believe in NPR’s mission and importance to millions of people around the world. We’re pleased to have earned the business of this major news media organization and to play a key role in the critical delivery of online support to their listeners.”

The Fuze Suite offers a flexible and responsive system that extends a robust set of modules, including a community knowledge base; reputation engine; case, contact and feedback management; chat; secure inbox; reporting and dashboards; online communities; multilingual sites and custom integration, backed by exceptional support and system performance.

The FuzeDigital team assisted NPR closely through the set-up, migration, and training project phases to meet its aggressive launch date. NPR is utilizing FuzeDigital’s hosted, on-demand solution delivery model.

About Fuze Digital Solutions, LLC
Seattle-based FuzeDigital began in 2002 and is a privately-held, employee-owned company. The Fuze SuiteTM is enterprise-grade social business software blends multi-channel support and community technologies enabling companies to build and sustain customer loyalty by providing outstanding, consistent customer care, communication and collaboration. FuzeDigital clients include Careerbuilder.com, Fujitsu, Sutherland Group, SonicWALL, Oregon Health & Sciences University, AAA clubs and many financial institutions. For more information, call (425) 649-1246 or visit www.fuze.com.

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