The customer focused CFO


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Congratulations to John Stanhope, recognized as this year’s CFO of the Year in Australia at the CFO Dealbook Awards for 2011 , an event sponsored by Australia’s professional accounting body, CPA Australia.

The CFO Awards recognize the achievements of the very best in Australian finance over the past 12 months.

There are a broad range of categories and specific criteria, with entries judged at a finalist and national winner level.

In John’s last year at Telstra it appears he is leaving on the top of his game. He has been instrumental in driving and leading positive customer focused cultural change inside the finance function. An initiative that has since been taken on by other parts of the business and has started to have an impact on customer perceptions of Telstra.

Telstra recently refined its efforts further with the creation of the Chief Customer Officer role and increased investments on improving service across the organization.

See more of John here in this video interview on the journey towards customer focus from a CFO’s perspective.

What legacy will you leave as CFO?

Republished with author's permission from original post.

Christopher Brown
Chris Brown is the CEO of MarketCulture Strategies, the global leader in assessing the market-centricity of an organization and its degree of focus on customers, competitors and environmental conditions that impact business performance. MCS works closely with the C-Suite and other consulting groups to focus and adjust corporate vision and values around the right set of beliefs, behaviors and processes to engender more dynamic organizations, predictable growth, and customer lifetime value. In short we help leaders profit from increased customer focus.


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