The Future of Customer Experience – Part 3

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February 13, 2014

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In the future, CE programs will have to be more of a dialogue, and the dialogue needs to be relevant to the customer. The days of a one way monologue where we take information from customers without giving anything back will be a thing of the past.

This, and other thoughts, are in this week’s posting of the future of customer experience. Let me know what you think.

@christravell

Republished with author's permission from original post.

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The Future of Customer Experience – Part 3

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Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

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ADD YOUR COMMENT Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

New Posts

ADD YOUR COMMENT
Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.