Telephonetics VIP wins contact centre deal with South Ayrshire Council

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South Ayrshire Council has purchased the revolutionary ContactCentre 59R
that combines automation with live operators in one seamless application.

15th February 2010, Hemel Hempstead, UK – Telephonetics VIP
, the speech
automation and data integration specialist, today announces the signing of a
contract with South Ayrshire Council for the supply of its ContactCentre 59R
ACD solution; a powerful, intelligent, customer focused call handling
solution that effectively routes customer calls, promoting customer first.

South Ayrshire Council’s main criteria for purchasing ContactCentre 59R were
that it integrated with Lagan’s Enterprise Case Management (ECM) system –
Telephonetics VIP has
achieved Lagan Silver Partner Solution status with its successful
integration with Lagan’s ECM. The project has to work to a tight timescale
and Telephonetics VIP’s evidence of delivering on time and in budget meets
this project’s needs. In addition, South Ayrshire Council wanted a solution
that would develop with their business; ContactCentre 59R’s flexibility and
scalability means South Ayrshire Council has the freedom to grow and extend
their contact centre services without additional per seat licence fees.

Mark Holmes, Director of Sales at Telephonetics VIP
commented: “We are
delighted that South Ayrshire Council has chosen ContactCentre 59R believing
it to be the best solution for their current and future requirements.
Understanding, researching and then delivering ‘best-in-class’ solutions
developed by our in-house team to meet our customers’ evolving needs is very
important to us.”

– ENDS –

About Telephonetics VIP

Telephonetics VIP,
which is part of Telephonetics plc, is a leading provider of speech
recognition and voice automation solutions. Offering diverse automation
solutions and deployed across 20,000 telephony channels, Telephonetics VIP
uniquely processes
over 35 million minutes of speech recognition per annum, via its
carrier-class resilient platform in both hosted and customer premises
solutions.

Drawing on over 16 years of understanding how people interact over the
telephone, Telephonetics VIP
offers a range of
customer-focused solutions, covering even the most demanding environments,
and delivering real business benefits to all its customers. With innovative
solutions for speech self-service, mobility, outbound messaging, emergency
notification and business continuity Telephonetics VIP
has built a large
customer base. This includes 80% of the major UK multiplex cinemas, over 60%
of the NHS acute health trusts, more than 50 local councils and emergency
service operations, along with significant financial and legal company
representation.

TELEPHONETICS PLC
Telephonetics plc (TPH.L) is a UK-based speech recognition solutions
company. The Group was listed on the London Stock Exchange’s AIM market in
July 2005.

About South Ayrshire Council
www.south-ayrshire.gov.uk
South Ayrshire is home to a population of 112,097 (2001 census
) and is set in the south west of
Scotland. The council headquarters, located at the County Buildings in
Wellington Square, Ayr, were built in 1931 and opened by King George VI. The
area includes the towns of Ayr, Prestwick, Troon, Maybole and Girvan. A
large rural area of 422 square miles extends from Troon and Symington in the
north to Ballantrae and Loch Ryan in the south.

About Lagan
www.lagan.com
Founded in 1994 as a private company, Lagan is based in Belfast, Northern
Ireland, with offices in Newbury, UK; Washington, DC; and Chicago, IL. Lagan
is also a fully-accredited ISO9001 company, an OGC-approved supplier under
the UK Government’s Catalist Specialist Solutions framework and a UK
Government Gateway Alliance Programme Approved Partner. Lagan specialises in
providing software solutions to governments worldwide and currently has over
180 public sector customers. Over 40 million citizens around the world are
supported by Lagan solutions.

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