TeamSupport Named a CSM “Trend Setter”


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For the second consecutive year, Info-Tech Research Group ranks the customer
support software suite among the top 10 most recommended CSM providers
DALLAS (February, 2013)—, the award-winning provider of
cloud-based collaborative help desk support software, has been named a
“Trend Setter” in the Customer Service Management (CSM) market. It joins, Zen Desk and Parature in being ranked among the 10 most
recommended CSM providers of the year, according to rankings released today
by Info-Tech Research Group, the global provider of IT research and rankings
for technology professionals.

Each year Info-Tech Research Group’s Vendor Landscape reports help
enterprise IT decision-makers identify a short list of vendors for their IT
programs depending on their needs. TeamSupport was one of only 10 vendors to
be named to the organization’s 2013 list of recommended CSM providers.

TeamSupport was recognized in the Trend Setter category, which recognizes
solutions that are deemed to include the most original or inventive
product/service, or the most original or inventive feature of a
product/service. In particular, it was recognized for its enhanced
collaboration features, including its newly revamped Water Cooler tools that
enable collaboration among service professionals and is based on activity
streams and live chat—literally putting the “team” in TeamSupport.

It also scored highly in the areas of affordability and strategy.

To view the full report, “Vendor Landscape: Customer Service Management
Suites,” click here.…

“We are honored to be recognized by a leading source of industry research
and analysis,” said Robert C. Johnson, founder and CEO of TeamSupport. “What
makes TeamSupport unique is that it was built by customer support
professionals for customer support professionals. We at TeamSupport know
first-hand what it’s like to be in the trenches of customer
support—especially in today’s highly competitive marketplace when every
customer interaction matters. TeamSupport was built, and is constantly
evolving, to meet the unique needs of today’s customer service teams and to
enhance collaboration and communication within work groups and across

Learn more about why TeamSupport is the trusted software provider for
customer support teams across the globe, and explore TeamSupport’s many
innovative features, by visiting

About TeamSupport, based in Dallas, Texas, is a Web-based help desk and
service desk application built specifically for customer-facing support.
Built by a team of veteran software company executives, TeamSupport has won
many awards and is a trusted software provider to prominent business clients
around the globe.

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