TeamSupport Launches All-New Integration with Salesforce CRM

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Companies now can dramatically improve their customer support with data
flowing seamlessly between TeamSupport, one of the industry’s best help desk
software suites, and Salesforce CRM

DALLAS (May 9, 2013)—TeamSupport.com, the award-winning creator of one of
the leading customer support software suites, announced today the launch of
its newest feature: an all-new integration with Salesforce CRM.

TeamSupport is one of the only help desk software suites on the market today
that integrates extensively with Salesforce. This new integration allows for
the seamless flow of customer and case information to allow customer
support, sales and marketing professionals to collaborate—and serve
customers—better than ever.

TeamSupport’s new Salesforce integration provides two-way data flow. Now,
when a user creates a help ticket in TeamSupport, it will automatically
create a case in Salesforce. Likewise, when a case is created in Salesforce,
it will automatically create a ticket in TeamSupport. This integration
provides seamless, bi-directional synchronization of case and customer data
between the two platforms.

As a result, a company’s entire team—sales, marketing, customer support—will
benefit from dramatically improved communication and collaboration. Team
members can see the MOST up-to-date information in real time and have a
360-degree view of the customer, no matter where it was entered.

Other features of this new integration include:

• Notes made to a Salesforce case will appear as a TeamSupport ticket
action—and vice versa.
• Customer information may be mapped from one field to another between
Salesforce and TeamSupport by creating custom fields.
• Customer data is synchronized between the two systems.
“TeamSupport is one of the most powerful-yet-simple customer support
software suites available, and Salesforce is the leading CRM for sales and
marketing” said Robert C. Johnson, CEO of TeamSupport. “So, this new
integration allows users to bring together the very best of TeamSupport and
Salesforce to make a powerful impact on the way they serve, cultivate and
respond to customers. It’s a collaboration of software that dramatically
improves the collaboration of customer-facing teams.”

For more information, visit www.teamsupport.com/salesforce.

About TeamSupport
TeamSupport.com, based in Dallas, Texas, is a Web-based help desk and
service desk application built specifically for customer-facing support.
Built by a team of veteran software company executives, TeamSupport has won
many awards and is a trusted software provider to prominent business clients
around the globe. Learn more about why TeamSupport is the trusted software
provider for customer support teams across the globe, and explore
TeamSupport’s many innovative features, by visiting www.TeamSupport.com.

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