New version specifically designed for the needs of customer support teams of
100 or more representatives
DALLAS (January 23, 2013)—TeamSupport.com, the award-winning provider of
service desk and collaborative customer support software, today released a
new version of its software suite that significantly enhances its
capabilities to meet the unique needs of larger organizations with customer
support teams of 100 representatives or more.
The new software version features:
An expanded user rights management system that gives customer support
managers expanded options for setting user controls so that, if they choose,
support representatives have access to only specific sections of the
application that are applicable to performing their jobs.
Expanded functionality to control which users have access to information
about customer support issuesand how much access.
Additional formatting capabilities in tickets which allows users to embed
images such as screenshots into customer replies
Dropbox integration so that companies can leverage Dropbox to store and
share large files between co-workers and customers.
As one of the premier customer support software suites on the market today,
TeamSupport is quickly becoming the customer support application of choice
for larger organizations with more than 100 seats (or service
representatives), said Robert C. Johnson, CEO of TeamSupport. Although
TeamSupport was built to help support teams communicate, collaborate and
share information more easily, some organizations have unique needs specific
to which team members can access what informationand when, said Johnson.
TeamSupports new rights management capabilities give larger organizations
the expanded flexibility to control access, manage internal security and
have the flexibility to meet the needs of their specific customer support
operations.
Learn more today by visiting http://www.TeamSupport.com
About TeamSupport
TeamSupport.com is a web based helpdesk / servicedesk application built
specifically for customer facing support. Built by a team of veteran
software company executives, TeamSupport has won many awards and features
prominent clients around the globe.
