Targets: The Simple and Ineffective way to Improve Performance


Share on LinkedIn

There is a line of thought that there are three types of target:

1. Fact of life targets

If you don’t meet these targets you simply don’t qualify:

  • To be a world-class 100 meter sprinter you have to run sub 10 seconds
  • If you want to stay in business you have to sell enough to cover your costs
  • To ride a roller coaster you must be at least five feet tall

They are simply the facts of life; the target lets you know where you stand.

2. Design targets

Targets that help you specify a goal:

  • The new rail service should get commuters into London by 8:30am
  • A ready meal must microwave in under 3 minutes
  • A new engine needs to achieve 40 miles per gallon

These targets constrain your options and so help shape your work.

3. Arbitrary targets

Targets that are handed down from on high

These are JFDI targets; you don’t get much choice about these.

OK there are nuances

Not all targets are a straight fit into a single category, the world is colourful, not black and white. It is just a line of thought, but it makes me think that…

Some targets are good

Particularly if they:

  • Give you a scope
  • Let you know what is achievable (Usain Bolt can rest easy in my case at least)
  • Help you forecast and plan

But if you are using a target to beat people around the head

If you are busy:

Well then you deserve everything you get

The only problems that have simple solutions are simple problems. The only managers with simple problems are those with simple minds ~ Russ Ackoff

Republished with author's permission from original post.

James Lawther
James Lawther is a middle-aged middle manager. To reach this highly elevated position he has worked for many organisations, from supermarkets to tax collectors and has had multiple roles from running a night shift to doing operational research. He gets upset by operations that don't work and mildly apoplectic about poor customer service.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here