Top 10 Discussions of All Time

Top 10 posts with the most comments for all time.

Rebuttal to What Elite Salespeople Do Differently

Copyright:  / 123RF Stock Photo Yesterday, the Sales & Marketing Analytics Blog ran this article on the 8 Things That the Top 1% of Sales Reps Do Differently.  Cara, the author of the article, wrote that she extracted these 8 things from a discussion on Quora, a discussion where...

What Causes B2B Customers to Churn? Three Things, and “Price” Isn’t One of Them

Why do enterprises abandon a vendor’s product after investing so much time and resources in selecting and validating the solution? Even after training employees and integrating the product into the broader environment, enterprises will abandon it. This...

Does Customer Experience Management include Products? Pricing?

As the Customer Experience (CX) movement has taken hold over the past few years, there's been a near consensus emerge in the industry that CX is about managing interactions between an organization and its customers, and doing so in a way that creates value...

Increase in Social Selling Yields No Improvement in KPI’s

Yeah, just in case you didn't get that, I'll lay it out for you. In a recent mining of Objective Management Group's data from June of 2013, there was a huge increase in the number of salespeople using social sites like LinkedIn, Twitter, Facebook, Spoke,...

Can You Send Me a Sales Proposal? I’m Sorry, We Don’t Do Proposals

Why Responding to Proposals you did not Influence is a bad idea In sales we get the opportunity to learn lessons by making mistakes and those lessons usually serve us well through our careers. Occasionally we get to learn the same lessons over again, either…

Customer-Centricity is Dead! What’s Next?

Dick Lee asks a provocative question in his new white paper: What's next after customer-centricity? He sums up customer-centricity as follows: The common implementation-level model coalesced into a structure implementers could grab onto and follow. Theory aside, becoming a customer-centric company meant an amalgam of…

Holding Customer Research Firms Accountable For Misleading Research

It's been a bad week in a bad year for customer research and the companies that produce information about customer and consumer behavior. While there's a torrent of research findings coming out of firms like Forrester, The Temkin Group, TOA, Zendesk, and others, much...

“Social CRM” is Dead, Long Live the Social Customer Experience

Is it my imagination, or is the lifespan of buzzwords shorter these days? "Social CRM" was coined by Oracle in 2008 to mean collaborative sales using Web 2.0 technologies. Since then, other vendors, consultants and analysts have jumped in like sharks after chum in...

StumbleUpon: It’s NOT About the SEO! 4 Compelling Reasons to Become a Heavy StumbleUpon...

O.K., I am going to admit that I first joined StumbleUpon as part of a strategy that the "SEO Gurus" recommend to create backlinks to your blog content from social bookmarking sites like StumbleUpon, Digg and Reddit. The idea being that the more...

Social CRM – a dead end?

I just read a few articles about sCRM. One was a post on a blog where the blog doesn't allow comments (very social). The other was talking about Ajax enabled technology that revolutionizes CRM (OMG) and yet another one described the advantage of getting...

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