Krista Sheridan: How to Build a Culture that Empowers Your CX Vision

CX Practitioners: Don’t Go It Alone. Partner with HR to Multiply Your Impact

Krista Sheridan -
Customer Experience Practitioner. Not a role for the faint of heart! When I think back to my early years in Customer Experience (back when it was still called “Customer Satisfaction” or “Loyalty”) I remember a lot of very long days. Looking back at this point…
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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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