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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
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Blog
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Chip Bell: Innovative Service
Chip Bell: Innovative Service
How to Deliver Ingenious Customer Service
Chip Bell
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December 3, 2015
Here is your service quiz! You own a fine dining restaurant in, let’s say New Orleans. You have a wonderful...
Is Your Customer Intelligence a Crystal Ball or Just a Rear View Mirror?
Chip Bell
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November 5, 2015
“How ya gonna keep 'em down on the farm After they've seen Paree' How...
You Can’t Have Great Service and a Low Price. Or Can You?
Chip Bell
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October 1, 2015
Some smart person somewhere sometime (probably a priest) suggested confession was good for the soul. So, I will swath my soul and admit...
Are You Seeing Customer’s Lightning or Just Hearing Their Thunder?
Chip Bell
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September 3, 2015
It was a stormy night and our three granddaughters were awakened by loud, shake-the-rafters thunder. They quickly descended the stairs to our bedroom,...
Customerization: Making Service Their Way
Chip Bell
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July 31, 2015
“It’s all about you!” the breathtaking Korean Air ad sings to us on television. And, we recall the Burger King’s successful “Have it...
Using Vujà Dé to Juice Up Service
Chip Bell
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May 28, 2015
The late George Carlin was credited with coining the phrase “vujà dé.” It was his comedic flip of the familiar...
The Power of Service Scenography
Chip Bell
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April 30, 2015
Let’s try a fun exercise based on a real situation. You look for all the places a more aesthetically congruent...
Make it Real!
Chip Bell
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April 5, 2015
April 30 We all live our lives on promises. From the time a child can grasp the concept of “cross my...
The Animation of Customer Experience
Chip Bell
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April 2, 2015
Chuck Jones was the creator and cartoonist for many famous characters—Bugs Bunny, Road Runner, Wile E. Coyote, Daffy Duck, Pepe...
The Sprinkles Approach to Innovating Service
Chip Bell
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February 26, 2015
I am enjoying a love affair with sprinkles!! Not only is it the title of my newest book, it has...
Partnering for Innovative Service
Chip Bell
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January 29, 2015
Ask a dozen people the animal in Africa that is the most efficient hunter. The most popular answer would likely be some member...
Dilating Innovative Service: Three Ways to Delight Customers
Chip Bell
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January 1, 2015
Eye doctors use dilation drops to get the big black dot (pupil) in the center of the eye to open up so the doctor...
Too Early for Jazz
Chip Bell
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December 9, 2014
Disclaimer: I love John Coltrane, Billie Holliday, and Count Basie. Great jazz ranks up there with Einstein’s theory of relativity and Newton’s...
Why Cirque du Soleil is Your New Challenge
Chip Bell
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October 30, 2014
A few years back it was popular to say that the number one competitor of all organizations seeking to create a great customer experience...
Give Customers a Service Souvenir
Chip Bell
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October 6, 2014
Circuses do it; spectator sports do it; and, any good family reunion will do it as well. You leave with a souvenir reminding...
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