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How to Use Just One Word to Understand the Health of Customer Relationships

Bob Hayes - January 29, 2015

Did you know that CSI can help you understand, in just one word, the health of your customer relationships? No, I don’t mean Crime...

6 Customer Experience Practices Separate Loyalty Leaders from Laggards

Bob Hayes - January 1, 2015

In this post, I study what loyalty-leading companies do differently than loyalty-lagging...

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