As users/customers engage with a company (their products, services, surveys), they generate a lot of data about their behaviors and interactions with the brand....
Business professionals are relying heavily on the practice of data science to answer important questions to improve how they manage customer relationships. Data scientists,...
I recently developed a method to measure customer sentiment, the Customer Sentiment Index. This method combines a structured and
unstructured approach to...
Last month, I illustrated a new method of measuring customers' attitudes about a company's product or brand. This method is unique because it combines...