BLOG-IN-BRIEF. Customers have more choices than ever on where to spend their time and money. Having strong voices in social media and on-line rating sites have further shifted the balance of power, creating the “hyper-empowered customer”. Accordingly, organizations large and small are keen to create cultures that are inherently more customer-centric, if not customer-obsessed. For … Continue reading Super-charge the Journey to Customer-Centric Culture.