Ameyo enhances and effectively manages inbound calls for Sunteck
Gurgaon, January 14, 2013 – Sunteck Realty Ltd. is one of India’s most
promising real estate developments that chiefly focuses on the expansion of
ultra premium and luxury residential properties. Its development activities
include multi-unit apartment buildings, block re-developments, planned
communities and commercial spaces. Being a commercial hub they aim at
expanding their operations far and wide. To achieve these goals, they
resorted to Ameyo
complete CIM
paramount technology
The real estate giants needed a solution that could manage their inbound
calls as they wanted a record of the operations being executed day in and
day out. Besides this, they had business requirements such as customizing
their CRM, after office hour configuration and an integrated and designed
IVR.
Jogesh Nair, GM, Marketing, opines, “Ameyo enabled us to implement a
customized business strategy that delivered significant increase in our
business productivity. The solution was flexible as well as responsive
thereby simplifying processes for us. The user-friendliness of their
technology and support of their team makes Drishti a right technology
partner for a demanding business like ours.”
Sunteck was offered help by Ameyo to fulfill their business constraints.
They were now able to manage calls with the advanced IVR as it could gauge
events and the interaction conducted between an agent and a customer and
also re-direct the latter to the respective departments for a quick query
resolution. It also enabled them keep a track on their call volume ratio.
Thus, Ameyo has uplifted their business strategy and assisted them in the
expansion of their business farther.
About Sunteck Realty:
The company started its real-estate operations under the brand ‘Sunteck’in
the year 2000 as a ‘Grade A’ Corporate Business Centre service provider. T
he company created an enviable rental portfolio by servicing Fortune 500 &
Indian Blue Chip companies by providing plug and play offices to these
companies who wanted to set-up offices in India. They are a renowned premium
luxury residential segment.
About AMEYO:
AMEYO is the flagship solution from Drishti for complete CIM. It has been
designed to add value to the businesses and pave way for a structured
growth. AMEYO customers enjoy significant increase in efficiency levels,
reduction in operational costs, flexibility, consistent user experience and
a demonstrable ROI.
About Drishti:
Drishti is a leading provider of Contact Center Software and Enterprise
Communication Applications. Drishti offers communications solutions that
empower enterprises to dynamically manage Business Processes, Interactions,
Workforce and Service Levels on emerging Unified Communications (IP
Telephony, Unified Messaging, Conferencing, Presence Management, and
Application Collaboration), SOA (Service Oriented Architecture), and SaaS
(Software as a service). Cutting-edge technologies from Drishti have been
designed to add value to the businesses and pave way for a structured
growth.
