New collaborative, online environment offers participants better, more informed communications about StreamServe’s product offerings
BURLINGTON, Mass. – April 21, 2010 – StreamServe, Inc., a leading provider of business communication solutions for document efficiency and customer experience management, announced today the launch of StreamShare™ (http://streamshare.streamserve.com/), an online community which offers over 5,000 of StreamServe’s global customers and partners a wealth of product and solution tips, software downloads, and best practices from StreamServe’s technical staff, customers, and partners. StreamShare encourages StreamServe customers and partners to share ideas, solve individual problems and learn about new ways of implementing StreamServe’s technology to streamline document rich business processes and boost the satisfaction of their own customers.
“With the explosion of social media, there is a much greater demand on today’s businesses to communicate more effectively and to really understand the needs of and concerns of their customers,” said Dennis Ladd, StreamServe’s president and chief executive officer. “While StreamServe has long provided solutions to improve customer experiences through highly-personalized correspondence, we believe StreamShare will further enhance communications with our own customers and partners. StreamShare’s open environment will provide our customers with a greater level of interaction with other customers, partners and with our technical staff. It will also provide us with an opportunity to learn and improve upon our solutions to address our customer’s needs more efficiently.”
StreamServe customers and partners who register for StreamShare will gain easier access to StreamServe product downloads, documentation, guidelines and news all in the same context. StreamShare participation will allow customers and partners to contribute ideas for the implementation and use of StreamServe’s solutions, share best practices, and further their knowledge of StreamServe’s products.
According to an independent report from Forrester Research, Inc., “Any company that wants to become more customer-centric needs to develop a strong voice of the customer (VoC) program. Why? Because there’s nothing more powerful than an ongoing stream of feedback from customers. This insight helps to identify problems, set priorities, and cut down on conflict across internal organizations. Instead of debating personal priorities, companies with good VoC programs make decisions based on what their target customers are saying.” (“Sixteen Voice of the Customer Recommendations,” Forrester Research, Inc., November 2009).
StreamServe customers and partners are encouraged to register and contribute regularly to StreamShare, which can be accessed at: http://streamshare.streamserve.com/. Further information on how to register and contribute to StreamShare can also be found on the site. For a preview of StreamShare, please see our introductory video here: http://www.youtube.com/watch?v=hheqBtNtpIA.
About StreamServe
StreamServe is a leading provider of Enterprise Document Presentment solutions that set the standard for business communications. Simple to deploy and maintain, the company’s dynamic composition, document process automation and enterprise output management solutions meet the demanding challenges of today’s global businesses for producing and delivering highly customized documents in any format.
StreamServe’s advanced software solutions ease the process of composing and automating business communications, enabling organizations to increase the value and profitability of their business relationships. This is done all while leveraging existing business applications such as ERP, CRM and ECM.
The company was founded in 1997 and is headquartered in Burlington, Mass., with 14 offices worldwide. StreamServe serves more than 5,000 customers in 130 countries, primarily in the financial services, utilities, manufacturing, distribution and telecom sectors. Customers include BMW, CLP Power Hong Kong, AmerisourceBergen, and Siemens Financial. StreamServe’s strategic partners include Adobe Systems, IBM, InfoPrint Solutions Company, Lawson and SAP AG. To learn how StreamServe’s business communications solutions can help drive efficiency and improve costs within your organization, please visit StreamServe online at http://www.streamserve.com.
StreamServe, the StreamServe logo, StreamServe EDP, and “Bringing Documents to Life” are trademarks of StreamServe Inc. Some software products marketed by StreamServe Inc. and its distributors contain proprietary software components of other software vendors. Other marks are trademarks or registered trademarks of their respective holders. ©StreamServe Inc. 2010
