StreamServe Positioned as a “Strong Performer” in Leading Analyst Firm’s Report on Document Output for Customer Communications


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StreamServe included among vendors which demonstrate a strong market presence and the ability to meet a broad set of DOCCM needs

BURLINGTON, Mass., USA – July 15, 2009 – StreamServe, Inc., a leading provider of business communication solutions, today announced that independent research firm, Forrester Research, Inc., positions StreamServe as a “strong performer” across all categories in its June 2009 report, “The Forrester Wave™: Document Output for Customer Communications Management (DOCCM), Q2 2009.”

Forrester defines DOCCM as software used to compose, format, personalize and distribute content to support physical and electronic customer communications and improve the customer experience. Examples of customer communications include policies, contracts, correspondence, statements, invoices, personalized marketing materials and welcome kits. The DOCCM market is segmented into structured, interactive and on-demand categories. StreamServe is one of the vendors in the report positioned consistently as a “strong performer” in all three of these segments.

Forrester states in its report that “StreamServe has an open and flexible front end with strong post composition, output management, and production management. It’s a dominant player in the energy, utility, and supply chain segments, and also has strength and a growing presence in financial services.” The report also states that “StreamServe excels at integrating DOCCM into structured and enterprise apps to leverage their work processing…”

“Enterprises today require flexible output solutions that empower business users, support multichannel output, personalize content, and provide rapid return on investment,” said Dennis Ladd, StreamServe president and CEO. “There is also a growing need for these solutions to aid in the overall customer experience. We are pleased to have received such strong recognition from Forrester as a provider of proven solutions that meet the needs of businesses in all categories of customer communications.”

A complimentary webcast featuring Craig LeClair, Forrester Principle Analyst and co-author of the report, can be accessed by registering here:

About StreamServe™
StreamServe is a leading provider of Enterprise Document Presentment solutions that set the standard for business communications. Simple to deploy and maintain, the company’s dynamic composition, document process automation and enterprise output management solutions meet the demanding challenges of today’s global businesses for producing and delivering highly customized documents in any format.

StreamServe’s advanced software solutions ease the process of composing and automating business communications, enabling organizations to increase the value and profitability of their business relationships. This is done all while leveraging existing business applications such as ERP, CRM and ECM.

The company was founded in 1997 and is headquartered in Burlington, Mass., with 14 offices worldwide. StreamServe serves more than 5,000 customers in 130 countries, primarily in the financial services, utilities, manufacturing, distribution and telecom sectors. Customers include BMW France, CLP Power Hong Kong, Plantronics, and Siemens Financial. StreamServe’s strategic partners include Adobe Systems, IBM, InfoPrint Solutions Company, Lawson, and SAP.

To learn more about how StreamServe’s EDP solutions can improve the effectiveness of your organization’s communications, please visit us online at Follow StreamServe on Twitter at:


StreamServe, the StreamServe logo, StreamServe EDP, and “Bringing Documents to Life” are all trademarks of StreamServe Inc. Some software products marketed by StreamServe Inc. and its distributors contain proprietary software components of other software vendors. Other marks are trademarks or registered trademarks of their respective holders. ©StreamServe Inc. 2009

Media contact:
StreamServe Corporate
Peter Gorman
Office: +1 781 761 6659
Cell: +1 617 669 4329
E-mail: [email protected]

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