“It is a poor rip-off. They are making it so hard for me to get a new plan. I have to mail my headphones in and they are going to mail me a gift card, when they could have just given me a new set of headphones in the store. They have made it impossible, almost not worth me even going forward. I think it’s a total rip-off. I think they made a concerted effort just to rip me off. I’ll never shop here again. I’ll tell every one of my friends not to shop here again. I used to work at this store. That’s how much I used to come here.”
“First, they need to make it easier. You have to first wait for UPS. No, first you do the e-mail. Wait until the sticker comes. Put the sticker, buy your own box, and put the defective Bluetooth in the box to send it off. Then it takes 10 days. I didn’t know it was going to take this much. I wouldn’t have paid the service plan fee. So I misunderstood. I think I should have been able, as a valued customer since I buy things from your store all the time, to go to your store and tell them to fix this please, and give me a new Bluetooth right then and there.”
“It’s a large, very big, inconvenience to have to send the phone back and wait for a gift card. Meanwhile you’re either without a phone or you have to go purchase a phone. One of the pay as you go phones. Therefore, you’re spending more money. I think if you purchase a warranty plan, you should be able to take the phone back into where you purchased it. They should be able to call the service company and get it replaced for you right then and there in the store and they send the phone back for you. So then you have no inconvenience in being without a phone. I’m a single parent and go to school full time.”
Happy Monday!
