“Mush mouth” happens in every call center. A CSR rattles on in an endless stream of words that are completely unintelligible to the customer on the other end of th line. In this brief two minute video, Tom Vander Well provides a couple of key suggestions for coaching CSR’s with “Mush Mouth.”
SQC Video: Coaching CSRs with “Must Mouth”
Republished with author's permission from original post.
