SPS Demonstrates Radish ChoiceView for Contact Centers at Frost & Sullivan
and ATA Events
Frost & Sullivan 8th Annual Customer Contact 2012, East
April 15 – 18, 2012
Marriott Marco Island Beach Resort, Marco Island, FL
ATA Convention & Expo, Booth 404
April 29 – May 2, 2012
Westin Diplomat, Hollywood, FL
Boulder, Colo. (April 11, 2012) — Radish Systems announces that Strategic
Products and Services (SPS), a global telecommunications technologies
integrator, is offering ChoiceView(tm)as a contact center solution for
mobile and enterprise communications. At the Frost & Sullivan Executive
MindXchange exhibit April 15 – 18, and at the ATA 2012 Expo on April 29 -May
2, SPS will demonstrate how contact centers can simultaneously send visuals
to mobile device users while talking/texting with them. Research shows that
seeing visuals while talking increases understanding by at least five times.
Complex transactions for sales and support are completed more quickly and
effectively when callers can say, “Wow, now I see what you’re talking
about!”(tm).
“We welcome Radish Systems to our integrated contact center applications
portfolio,” said Monica Tarr, SPS contact center consulting practice
director. “Radish ChoiceView mobile applications offer contact centers
additional options to service their customers and provide a unique way for
clients to interact through live visual communications. We are partnering
with Radish to offer a unique solution for our contact center customers. Be
sure to come to our Frost & Sullivan exhibit April 15 – 18 at the Marriott
Marcos Island, FL, for a demonstration, as well as the SPS booth 404 the ATA
Expo on April 29 – May 2 in Hollywood, FL, to see our contact center
solutions.”
“Did you know that our enterprise prospects tell us that for every second
they shave off the average call handling time they save $1M per year in
contact center costs? Radish ChoiceView helps save businesses big bucks!”
said CEO Theresa Szczurek. “Radish is pleased to partner with SPS to offer
next-gen unified enterprise communications and to improve efficiency of call
centers communicating with mobile callers. SPS leads the way for Visual
Interactive Voice Response (IVR) systems as well as ‘voice with visuals’
communications via live agents powered by ChoiceView. Visuals such as
photos, documents, diagrams, and video clips are instantly available to
mobile users so they can ‘See it and Hear It'(tm).”
ABOUT SPS
As a multi-vendor systems integrator, Strategic Products and Services (SPS)
has helped companies across the globe boost revenues, overcome business
obstacles and gain an edge on the competition. With over 20 years of
profitable growth and offices in nearly 30 North American cities, SPS
designs, implements, and supports technology solutions to help customers be
more efficient and competitive in their markets. For a full partner listing,
please visit www.spscom.com.
SPS specializes in contact center, unified communications, network
convergence, SIP/SIP Trunking, VoIP, telecom expense management, video,
consultative planning and monitoring services. In addition to Avaya,
Microsoft, Cisco, Extreme Networks and Juniper Networks, SPS holds numerous
certifications with partners that enable SPS to provide powerful integrated
solutions. For the past five consecutive years, SPS was ranked in the top
300 of the VAR500, a listing of the largest information technology (IT)
solution providers, integrators, and service companies in North America.
Additionally, SPS has earned numerous awards and recognition from their
strategic partners.
ABOUT FROST & SULLIVAN
Frost & Sullivan enables clients to accelerate growth and achieve
best-in-class positions in growth, innovation and leadership through
research and best-practice models. Their events for elite executives include
the “8th Annual Customer Contact 2012, East: Delivering the Experience Your
Customers Expect.” Visit www.frost.com.
ABOUT ATA
The 2012 ATA Convention & EXPO “Managing Customer Experience in a Digital
World” is the national trade show for the non-profit American Teleservices
Association dedicated to advancing companies that use contact centers. Visit
www.ataconnect.org.
ABOUT RADISH SYSTEMS
Radish Systems, LLC improves the way organizations communicate with smart
mobile device users through its award-winning ChoiceView
‘Communications-as-a-Service’ technology platform. ChoiceView offers the
next generation of multimodal unified communications, allowing visual
information to be shared during a phone call with smart mobile device users
using ANY phone, ANY network. The results are faster communications, lower
operating costs, enhanced user experiences, and higher revenues. ChoiceView
is available as a general mobile app on Apple and Android mobile devices;
software for live and automated agents in enterprise contact centers as well
as for individual PC users; and as a Software Developers Kit for inclusion
in third-party mobile apps. Use cases include visual interactive voice
response systems (Visual IVR), enhanced customer, patient, and technical
support, and improved information exchange. For more information and a
demonstration, visit www.RadishSystems.com.
