Belfast & Dublin, Ireland – October, 9th 2009 – SpeechStorm, (www.speechstorm.com), Ireland’s specialist provider of phone self-service solutions, has today announced that it has been shortlisted in the CCMA Irish Contact Centre and Shared Services Awards, in the category Best Contact Centre Supplier.
The Irish Contact Centre and Shared Services Awards are the contact centre industry event of the year. 2009 will be the fourth year in which the awards are organised by the CCMA and this year’s awards ceremony will take place on Saturday 14th November, in the Burlington Hotel, Dublin.
SpeechStorm has a track record of providing a combination of best-fit phone self service solutions to contact centres across Ireland, the UK and the Middle East, whether based on touchtone, SMS, Video or Voice. Organisations including Allied Irish Bank, itself a recent award nominee in the Financial Sector Technology awards for its use of SpeechStorm to underpin the single largest speech recognition deployment in Ireland, Dixons Stores Group International and Northern Ireland Electricity, all rely on SpeechStorm solutions to improve their customer experience and overall business performance.
Most recently SpeechStorm was first to market with an innovative Interactive Video and Voice Recognition (IVVR) solution that has gone on to secure high profile implementations at Middle-East telecommunications operator, Etisalat and most recently two of Turkey’s largest banks, Isbank and Akbank. IVVR or Video IVR uses the video calling capability on a 3G phone to deliver interactive, menu driven applications with the benefit of being able to see rather than just hear the options available. Etisalat, Isbank and Akbank have used SpeechStorm’s Video IVR to enable their customers to self-serve on many transactions and in doing so have differentiated their service, improved customer experience and reduced service costs.
“We are delighted to be shortlisted in the Best Contact Centre Supplier category of the prestigious CCMA awards,” commented Oliver Lennon, SpeechStorm’s CEO. “We engage on a number of levels with contact centres through a blend of our technologies and our latest suite of Video IVR solutions offer exciting and innovative choices for customer service operations allowing them to do so much more with their phone self-service applications – innovations that really put the customer first.”
About SpeechStorm
SpeechStorm specialises in self-service solutions that manage customer interactions over the phone.
The SpeechStorm portfolio provides a combination of best-fit solutions that give customers the service they want; whether touchtone, SMS, Video or Voice. SpeechStorm transforms the simple phone into a rich interactive tool for accessing content, finding information and interacting with an organisation to fulfil customer requests and optimise customer care goals.
Organisations including Comet, CPP, Dixons Stores Group International (DSGI), SITA Suez, eircom, Meteor and Northern Ireland Electricity rely on SpeechStorm solutions to underpin their business performance and improve the overall customer experience.
Backed by a professional services capability of more than 250 consultants, SpeechStorm is part of Kainos, a leading IT consulting and Systems Integrator. For over 20 years Kainos has been deploying critical customer interaction solutions giving SpeechStorm distinctive edge over most phone self-service specialists. SpeechStorm has offices in the UK and Ireland.
For more information please visit the corporate website on www.speechstorm.com .
